I got two popup warnings this morning that 'ServiceRecords' and 'ReceiverHelp' will harm my computer (MacBook Pro). These are two applications that, to the best of my knowledge, have been on the computer since it was first purchased.
Having gone through the help information associated with the warnings I moved the two identified applications to the Bin.
Are the applications required for anything? Should I delete them? What happens if I do?
Did this popup come via email? If it didn't come from outside, then it was triggered by anti-malware software on the computer. macOS has built-in anti-malware software. But you stated you have none installed by you, correct? In that case I would go ahead and delete the two items. They may not be malware but they aren't part of macOS.
Hi,
I had the same problem today. I have just spoke to Apple Care who shared my screen and resolved the problem really quickly and efficiently. The advisor prompted me to bin the files and then empty my bin (this required my Mac password).
As a precaution, he suggested I scan my Mac for malware. I did so using the free version of 'Malwarebytes' as he claimed it was very reliable.
I have not recently downloaded anything from the internet which strange - the advisor suggested that due to Mac security updates, the Mac may have only recently identified these files as harmful.
I hope you find this reply useful!
:-)
From the official Citrix webpage:
https://docs.citrix.com/en-us/citrix-workspace-app-for-mac/install-uninstall.html
I did this today and then installed Citrix Workspace for Mac, which is Citrix's official replacement for Citrix Receiver.
EDIT: Just as a precaution, I clicked on "Show in Finder", which I then simply moved the "offending" files to the Trash Bin, which I then deleted. Afterwards, I then followed the official Citrix uninstall procedure.
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Read all repliesThose are not macOS apps. From where are you getting the malware warnings?
They came up on my screen when I turned on the computer this morning.
I went to open an old Word document via Finder, which had been transferred from the HDD of a Windows based computer, which we had got rid of after changing to Apple devices. There were no other programs running at the time. MS Word started up and the document opened. At the same time got the warning popup about the two items.
Check of the applications' information shows that they were both created in Oct 13 and last opened in Nov 14, which is about the time I got the MacBook Pro.
Did this popup come via email? If it didn't come from outside, then it was triggered by anti-malware software on the computer. macOS has built-in anti-malware software. But you stated you have none installed by you, correct? In that case I would go ahead and delete the two items. They may not be malware but they aren't part of macOS.
Thanks, Kappy. No, didn't come from email, Mail wasn't open at the time. The messages just popped up on the screen.
I do not have any additional Malware or virus software installed, so taking it that it was triggered by the macOS inbuilt program and the two were associated in some way with the old Word document I was opening.
Thanks for your advice and help.
I have same problem- How do I delete?
From the official Citrix webpage:
https://docs.citrix.com/en-us/citrix-workspace-app-for-mac/install-uninstall.html
I did this today and then installed Citrix Workspace for Mac, which is Citrix's official replacement for Citrix Receiver.
EDIT: Just as a precaution, I clicked on "Show in Finder", which I then simply moved the "offending" files to the Trash Bin, which I then deleted. Afterwards, I then followed the official Citrix uninstall procedure.
I had exactly the same problem this morning! (2 pop ups warning about 'ServiceRecords' and 'ReceiverHelp'). I was not doing anything remarkable at the time other than to observe that my network had some momentary problems and my computer restarted on its own. After it came back up, I had the two messages that I could not remove. I rebuilt my HD with TimeMachine going back to last night and the problem persisted. I also tried 2 virus detection apps and they could not find the problem. After seeing this post, I deleted the two files and restarted. Problem resolved. I was not able to uninstall Citrix Receiver (uninstall program became unresponsive) but hopefully this is not a problem.
Same problem. Same solution. Click "show in finder", move (manually) to trash.
Open trash, delete the files.
Go to Citrix home page and install again.
So far so good.
It would be nice to know what happened!
When I try to move the files to the Trash Can it asks for my password. That seem suspicious. Is that normal? Also, a quick Google search shows there is a Service Records malware. Is it the same?
^ I had same warnings. Asked for password. Would not trash without password. Very odd.
Went to prefs. Temporarily set password to none. Successfuly trashed ReceiverHelp.app and ServiceRecords.app. Emptied trash and reset password.
ServiceRecords.app popped up on my MacBook Pro as a malware. How do I get rid of it?
I had the same, I applied your recipe, seems to be solved. Thank you
I will apply the same, but I remain concerned that there could be residual malware on my Mac.
It would be better if Apple (or another reliable vendor) could investigate this and provide a solution quickly to put my mind at rest.
I don't want to have to rebuild my machine.
Concerned because I logged in on my iMap this morning and received the same two messages, which warns they will "damage your computer". Yikes !!! The two files date back to 2014 and were transferred from my old MacBook Pro to my new iMac when I purchased it a year ago. I've not used my iMac in a week and haven't downloaded any new files recently! Happy, are you sure its safe to delete these?
I also got the same messages. Deleted the files after the password prompt, but concerned as well that these just popped up this morning. Strange issue and Mac is usually difficult to hack. It was the citrix files that I had to delete.
I'll update if anything comes up later as a result.
Question: Popup Warnings of Malware
