Apple Event: May 7th at 7 am PT
I got two popup warnings this morning that 'ServiceRecords' and 'ReceiverHelp' will harm my computer (MacBook Pro). These are two applications that, to the best of my knowledge, have been on the computer since it was first purchased.
Having gone through the help information associated with the warnings I moved the two identified applications to the Bin.
Are the applications required for anything? Should I delete them? What happens if I do?
MacBook Pro 13", macOS 10.15
My problem is this, I hit cancel and after I did so, the pop-up was modal and re-appeared. I cannot do anything until this pop-up goes away. Sure I can move it aside, but MacOS insists that I click on the trash button to get rid of it. SOOOO ANNOYING! If I hit CANCEL, it means I wish to cancel the pop up. It literally comes back within 4 seconds of cancelling. Apple, I own my computer, NOT YOU!
I have the same problem this morning, and have MalwareBytes running all the time, but it did not catch this. I'm concerned that this seems to be a very recent problem and nobody from Apple has responded in this thread.
I got the same two messages about ReceiverHelper and Service Records. When I opened in Finder they were in a folder "libexec" with AuthManager_Mac. Should I also delete AuthManager_Mac and the folder "libexec"?
I believe that this was part of Citrix Receiver, an outdated remote desktop app. I don't think it is malware per se, but since it is outdated, it may have security vulnerabilities that caused it to get flagged.
Happened to me yesterday on a very new MacBook Pro...called Apple Support and we spent about 30minutes going through everything. It all appears ok-removed and trashed the files/programs. Not sure what prompted this-but removed it nonetheless. Hope that is enough!
I'm going to take a guess that these 2 files are not malware at all, but leftover Citrix 32 bit apps that are no longer compatible with MacOS which is now 64 bit only. Why apple had to label them malware, I don't know. Maybe somehow they are unsafe, or cause crashes.
For me, these two items belong(ed) to the Citrix and Citrix Receiver programs, which I had previously used to access my employer network remotely. I now have a work laptop, so just got rid of Citrix on my Mac altogether today. Strange, though, how this error never popped up until I restarted my Mac today (and kept popping up over and over again) after trying to get a Pages update unstuck (it had been "waiting" for a literal month). I have a MacBook Pro 13-inch 2017 with the four Thunderbolt 3 ports running macOS Catalina 10.15.1, just FYI. This may pose a real problem for people working remotely at the moment r/t the pandemic. Hope this helps!
Citrix Receiver has nothing to do with ReceiverHelper. Both items mentioned in the warning are part of malware the user installed.
Download and run MalwareByes for Mac. It may be able to recognize and remove it. The software is free to use and easily uninstalled from its menus when you're done.
I have same problem- How do I delete?
Those are not macOS apps. From where are you getting the malware warnings?
When I try to move the files to the Trash Can it asks for my password. That seem suspicious. Is that normal? Also, a quick Google search shows there is a Service Records malware. Is it the same?
ServiceRecords.app popped up on my MacBook Pro as a malware. How do I get rid of it?
I had the same, I applied your recipe, seems to be solved. Thank you
You need to completely uninstall the Citrix software, then reinstall it from scratch. This is an issue others who use Citrix are having, also.
Thanks. Have already deleted the files as previously suggested and this has solved the problem, but will run the Malware program as Apple suggested to you.
I also deleted the files that were related to Citrix in my case. Resolved the problem. I also installed 'Malwarebytes' and it picked up a few items that were not related to Citrix.
Popup Warnings of Malware
