Can't change the App wireless data setting which automatically switches to off

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Can't change the App wireless data setting which automatically switches to off

I have encountered this problem several times. When a new app is installed and opened for the first time, it asks whether it's allowed to use the "WLAN & cellular data" which I selected allow. But it automatically switch back to off. Then I went to "Settings->Cellular" or find the App settings, trying to change the "wireless data" option to "WLAN & Cellular Data" manually. However, after leaving Settings, the system will automatically switch to "off" whenever I open the App again. I have tried reset the settings, deleting and redownloading the app (which sometimes works), restarting the iphone, but for some app, this problem persist. It is very frustrating.

device: iPhone X, v 13.3.1

Posted on Feb 28, 2020 3:51 AM

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Answer 1

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SravanKrA

Community+ 2024

Level 10

414,804 points

Feb 28, 2020 4:24 AM in response to amyjrx

Is this your corporate iPhone? Do you have any profile installed by your corporate / organisation / enterprise / School Management then please contact the system administrator of your corporate / organisation / enterprise / School Management

If you have installed it on your own --> Install or remove configuration profiles on iPhone - Apple ...

Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you if they have installed anything through their carrier settings --> Update your carrier settings on your iPhone or iPad - Apple Support

Try --> Check the cellular data usage on your iPhone and iPad ...

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Answer 2

amyjrx Author

Level 1

8 points

Feb 28, 2020 5:32 AM in response to SravanKrA

Thanks for the help.

This is my private phone and I haven't installed any configuration profiles or that I know of. This problem only persist with this one app (Epocrates). The other apps on my iphone are working fine now with cellular data or wlan. Also, I tried installing this app on another device (ipad pro 10.5) using the same wifi and it has no problem connecting. So, I'm not sure what the problem is.

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Can't change the App wireless data setting which automatically switches to off

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