Macbook Pro camera doesn't work. "No Video".

Given up the fight I'm afraid - took the suggestion of going 'back in time' on my mbp > wiped the whole thing, went back to mojave and time machined to Feb, when I didn't have any issues (have all my current work on my other macs). I now at least have a computer I can conference with. Won't update anything until Apple come clean and get this fixed.

As for trying to get Catalina 'video' working properly on my other Macs - one minute it see everything and connects but then won't connect to the call or video starts/ microphone doesn't or... or...

Good luck everyone.

hello all,

Apple Tech also long distance called me yesterday as well to ask about the cam issue. I told him I had Genius Bar to diagnose and replace the screen with cam module under warranty. Problem solved!

However I popped up another issue back to him that I could not buy Apple Care as the decision call was changed from 12-month after purchase to 60-day without notification to me since 2019 March (Apple Care+ enforcement). The rep said would follow it up with local Apple shop to reach me...

Put the story short, Apple does care and the channel here is a vital feedback from loyal customers. Keep up fellas!

@modelck did you try my troubleshooting steps at the top of page 18?

If an external camera is not working for you, and neither external nor internal are detected when booted in safe mode either, this suggests some other type of issue. For me, removing Webex from Login Items solved it.

It feels like there are multiple different symptoms at work here, affecting different people in different ways. We should name it something sufficiently catchy but bad to gain Apple's increased focus and attention - something like "Catalina Covid Cam" might do it. (Apologies in advance to anyone who finds that offensive).

I'm one of the lucky few who managed to replace the camera through the unrelated(?) screen replacement program for fixing a a backlight problem on some models including my 2016 Macbook Pro 13". I had not used my camera much before but now realize how bad image quality the InSight camera has. I can be sure to have the worst image quality of all when joining a Teams meeting and in particular it is very noisy at low light conditions my iPhone has a much better camera and so does my Lenovo laptop used at work. After some googling I was surprised to see that the same camera is used for the 2020 Macbook Pros, launched before the pandemic really caught on and everyone started to sit in Zoom and Teams meeting all the day. From this, I guess that my recommendation to you who struggle with a hardware issue would be to consider buying an external webcam if you spend much time in live meetings and want to have a decent image quality.

so after i read every solution to fix and contacted apple support for another possible fixes- they were very helpful. but we had to get to the conclusion its an hardware issue. not quite sure if its contacted to the big sur beta ive installed or not.

apple support were just wonderful, helpful, and really understood the situation and made my day- now im waiting to the MacBook pro that will get back to me with a new screen on it. kinda excited to c it working again!

recently my MBpro (early 2011) had the same problem. When I start facetime, the inbuilt camera is working propely, but as soon as touch the screen, (ie for adjusting the picture) the camera is switched off. Other applitations such as Zoom, Photobooth have the same problem.

A SMC reset willl help to resolve the problem, but when you join a video meeting its a bit lousy to

restart the MBP for a SMC reset.

Which software feature/configuration setting is responsible for this problem?

I had the same errors and issue. Apple's decision was to replace the entire screen. To which I did not agree.

Having already tried all other suggested options, I am currently trying restoring from a backup before the OS update. I'll report back on whether this works or not.

Hi I think the only way you can really resolve the problem is go to genius bar and get your screen replaced so that your FaceTime camera is working again

2016...It might be the Flexgate issue...

They had to replace the screen at the Apple store since it’s an inbuilt camera there is no way to fix it. So I got a new screen for 500

It looks a hardware issue. I changed my display assembly without nothing changed in OS, now it works.

I've finally decided to purchase a decent USB webcam. Irritating but easy and cheep.

If you're concerned about any personal data being in the report rest assured there is none. Even the names of the hard drives are masked like this: Macintosh HD = M*********D.

What we're looking for are any known "bad actors" with Mac OS like "cleaning", "optimizing" or anti-virus apps.

I took another look at your EC report. I still see nothing that seems likely to be the cause of your camera issue.

@Old Toad posted previously about granting EtreCheck full disk access so that info in the diagnostics logs could be reported which may be helpful. Of course that is your choice to make. In their post @OT also suggested to make an appointment at your nearest Apple Genius Bar, but now with the corona virus that may be some time before it's available.

This could very well be a hardware issue. I'm sorry we haven't discovered a simple software cause (yet?).