Airplay to homepod dropping when using iTunes on Windows.

I've been having this issue ever since I bought the Homepod about a year ago: when using airplay to stream from iTunes on Windows, the audio will periodically drop out seemingly randomly. It will come back if I hit the "next song" button. Sometimes it comes back by itself after a while. When it drops and I click on the Airplay control in iTunes, the checkmark next to the Homepod has turned into a horizontal line. Ican make it come back if I click the horizontal line and turn it into a checkmark again.



Here are some observations:

  • Happens on Windows 7 and Windows 10.
  • The Homepod is about 10 ft from the WiFi Router (NetGear R7000)
  • When two Homepods are connected, it happens to both of my Homepods at the same time.
  • It doesn't happen when I'm using iTunes for Mac, but it still happens if I use iTunes for Windows running via Parallels (Windows 10) on the Mac.
  • My PC is connected to the router via Ethernet.
  • if I continuously ping the Homepod, there are no apparent packet drops when the music cuts out, so it's still connected to the network. Latency is <10ms, but after disconnecting, latency will increase to >100ms until the audio is reconnected, and it goes back to <10ms.


Here's some things I've tried (unsuccessfully) to fix it:

  • Update the firmware for Homepods
  • Update iTunes to latest version
  • Update router firmware to latest version
  • Tested 2 different brands of routers, a modern one from TP-Link and an old one from Cisco.
  • Turn off network QoS in the router setting and in the Windows network settings
  • Turn off IPV6 in network settings
  • Turn off the 5GHz radio on the router
  • Turn off the 2.4GHz radio on the router
  • Called Apple tech support (got "make sure your WiFi signal is good/software is updated" answer)


Seeing that this only happens on Windows and not the Mac, it seems like either some Windows incompatibility or an iTunes for Windows bug.

Windows, Windows 6

Posted on Mar 16, 2020 12:39 AM

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Airplay to homepod dropping when using iTunes on Windows.

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