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Files App: Couldn't Communicate with a helper application

I backed up my camera memory cards to my iPad Pro in the Files app. I am trying to move them to my Onedrive account so they are uploaded to the cloud. Every time I try I get an error message "The Operation Can't Be Completed - Couldn't communicate with a helper application". This error also occurs when I try and move them to my Creative Cloud and Google Drive. The only cloud service the works is iCloud. But I don't want to use iCloud because it lacks the customization others offer. Like selecting which folders sync to certain devices. I want these files to only sync to my work computer not my personal. Both have separate AppleID's which sharing across AppleID's is not supported. Any ideas how to get around this error?

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Mar 16, 2020 11:40 AM

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Posted on Oct 23, 2020 6:10 AM

This is a well known issue and your response is almost insulting. The problem is iPadOS and the Files app. Just tell people that there is nothing apple is doing about it and to cross their fingers each OS release.

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Files App: Couldn't Communicate with a helper application

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