OS freezing after switching audio settings

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Level 1

8 points

OS freezing after switching audio settings

Hi,

Firstly, I apologise for the title as I don't understand the issue very well and thus can't describe it well.

Anyway, I experienced some major fps drops (140 to 0 to 140) in-game a couple of days ago if I was connected to a Discord call at the same time. The drops would persist if I closed Discord and left the call, which meant that I had to restart my MBP entirely for the drops to disappear. I ignored it afterwards as I didn't have to be in a call at the same time so it wasn't going to be a problem. Then, today I had to cmd-tab from my game to connect my bluetooth headset to my computer and the problem resurfaced, the drops started happening again. I closed my game as I couldn't be bothered to figure it out, thinking it would fix it. Alas, the problem didn't fix itself and my mouse kept freezing in place every couple of seconds, probably due to something similar to fps drops, and I had to restart my MBP to fix it again. Something peculiar to note with the occurrences, I can distinctly remember that the audio was somehow broken. For example, in the Discord call, I could hear my own feed, as you would when you're configuring your mic levels, and after connecting my headset I couldn't hear in-game sounds.

I am not completely clueless about the macOS but I couldn't understand why the problem occurred or how to fix it. Therefore, I am writing this post to maybe get someone smarter than me to help me with this problem.

As a side note, I have been able to use discord and my headset in-game without any problems in the past without problems.

Thank you in advance.

MacBook Pro

Posted on Mar 24, 2020 4:20 AM

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Answer 1

Top-ranking reply

BDAqua

Level 10

245,489 points

Mar 24, 2020 6:02 PM in response to xrheon

Thanks, sadly I didn't see anything that stands out, but I'm always suspect about MacPaw stuff.

And there are a fews things I'm not familiar with, only test I can think of right now is...

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 2

BDAqua

Level 10

245,489 points

Mar 24, 2020 11:16 AM in response to xrheon

Hello, you did good. :)

This will tell us a lot...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck

Pastebin is a good place to paste the whole report...

https://pastebin.com/

Or use the paperclip at the bottom of a Reply to attach the full report here. :)

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

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Answer 3

xrheon Author

Level 1

8 points

Mar 24, 2020 3:51 PM in response to BDAqua

Hi again,

Thank you for replying.

I put everything into Pastebin here: https://pastebin.com/hJ3RVEmS

I read through it out of interest, while checking for my name or IP just in case, but I couldn't find anything that stood out.

Anyway, I hope this helps.

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Answer 4

xrheon Author

Level 1

8 points

Mar 26, 2020 8:33 PM in response to BDAqua

I apologise for missing your reply.

I made another admin account and tried to recreate the game+discord problem. The stutter came back and persisted after I force quit the game and discord. Again, the only thing that resolved that was restarting the system.

I don't understand why this is occurring now as it hadn't been a problem before.

I have gotten around the problem by not using the program or my headset while playing. I can also uninstall MacPaw if you have any anecdotal experiences of it causing problems on the cpu or gpu side.

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