iPhone XR will no longer back up to iTunes after upgrading to iOS 13.4 and iTunes 12.10.5.12 (3/24/2020)

Question

iPhone XR will no longer back up to iTunes after upgrading to iOS 13.4 and iTunes 12.10.5.12 (3/24/2020)

On Windows 10: iPhone XR will no longer back up to iTunes after upgrading to iOS 13.4 and iTunes 12.10.5.12 (3/24/2020)

Error Message:

"iTunes could not back up the iPhone "iPhone Name" because the backup session failed."

Note: The rest of the sync works correctly.

Last night, before updating the iOS and iTunes, backup worked correctly.

Anyone else having this problem? Anyone found a fix yet?

Windows, Windows 6

Posted on Mar 24, 2020 7:33 PM

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Answer 1

Mar 27, 2020 11:34 PM in response to Matthias45

I changed USB ports, did a iTunes diagnosis and all was fine.

Re-tried the back up and all worked ok.

Problem resolved itself.

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Answer 2

Mar 25, 2020 7:09 AM in response to Bobbycat_for_IOS

Hello,

well I didn't check on this but it seems more than 1 thing is broken in iTunes. I have an Apple Music subscription but I can't play any music. It always skips to the next song. I hope Apple is working on it to fix this asap. To backup your iPhone i would try to use iCloud instead.

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Answer 3

Mar 25, 2020 7:15 PM in response to Matthias45

I have the same issue @Matthias45 :/

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Answer 4

Mar 26, 2020 8:47 AM in response to thierry113

@thierry113 today i recieved a small update from the windows store of itunes and now i can play music again

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iPhone XR will no longer back up to iTunes after upgrading to iOS 13.4 and iTunes 12.10.5.12 (3/24/2020)

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