I updated my iPhone X about an hour ago and now it is stuck of the white "Swipe up to upgrade" screen. It won't let me swipe up and it keeps going to a black screen and a black screen with the Apple logo and back to the white screen. I'm really nervous because my photos aren't backed up (stupid, I know). I don't want to have to restore my phone and lose everything. Please help :(
iPhone X, iOS 13
This same problem has also happened to me of the course of the past several days (on two iPhones now, I'll get to that below). My iPhone 11 Pro Max attempted to upgrade from 13.4 to 13.4.1 and experienced the white screen with "Swipe up to upgrade" as the only text.
Swiping up seems to lock up the phone for 60 seconds and then it will reset by flashing a screen with a white background and Apple logo, or do a longer reboot with a black background and white Apple logo. Force resetting the phone also does not resolve it, and will go back to the "Swipe up to upgrade" screen.
I have AppleCare+ for my phone and called Apple about the problem. After being unable to make the phone functional again, the support rep seemed to decide it was a hardware problem and sent a replacement iPhone 11 Pro Max.
Upon receiving the replacement iPhone, I went through the setup process and restored from my iCloud backup, which caused the exact same problem to reappear! The replacement device was behaving in the same broken way: stuck on the "Swipe up to upgrade" screen.
Finally, I followed what ulliGT said above, and used a Mac to restore and downgrade the replacement iPhone to 13.4. Then I was able to successfully complete the restoration of my data from iCloud backup.
This appears to be an issue with 13.4.1 and some configuration of the user data or settings (that is also stored in the backup). It also seems that 13.4 does not have this bug and works fine. However, now I am concerned I will be stuck on 13.4 and unable to upgrade the phone in the future without losing all my data. I have sent my original iPhone back to Apple in the replacement box.
I don't know how to draw more attention to this bug, but hopefully an engineer at Apple will investigate this problem!
Thank you, Molly.Williams! Yes, I have indeed tried that as well. Restore works, I can configure the iPhone as "new" but I cannot restore my backup from iCloud. Whenever I try restoring it from this specific backup I am stuck again (same problem as some others in the thread also had). I am somewhat running out of ideas here. If Apple would allow me to downgrade to 13.4 again that would be one more option
Setting up as a new phone was quite the process. Having over 80+ apps and not having the settings transferred over was very frustrating. Hopefully they come back with a resolution or at least the ability to downgrade for the time being.
I will receive another iphone via mail from our office today which has 13.4 installed and I will try to test whether I can:
I will post results here after I had the chance to test this setup
So I received the iPhone with 13.4 and did restore from iCloud without a problem.
However, the iPhone has not enough space so that I cannot download the whole backup, which is in turn preventing me from making a backup with iTunes. I will now try to find another iPhone with 13.4 installed and the 64 GB that I need to fully download all the content from my backup, because begin able to restore my backup from iCloud did look promising and I believe that the plan which I have described in the post above might actually work.
I think them confirming your AppleID is just so they can view your iCloud backups. In my chat session today they used the same tool and then the person seemed to have some info on what they saw for restore options.
To answer the question above. No, once you upgrade to 13.4.1, (even if the update were to fail) you would be forced to use 13.4.1 or newer going forward. That is caused by the simple fact that Apple does not sign anything prior to 13.4.1, therefore you cannot install it.
The local backup does not contain iOS 13.4 itself, just a reference telling point that it was made with iOS 13.4.
I saw the 4th beta of 13.5 came out yesterday but nothing in the notes addressing this issue. If anyone tries it out let us know. I'm worried I'll still have the issue when I upgrade to 13.5 but now I'll know to take a local backup before updating.
Having the exact same problem with this stupid update. Lost all my data and had to restore to a blank phone and even then took an hour to make it through the set up without the phone freezing.
[Edited by Moderator]
I am having the same problem. After the upgrade the phone is stuck on "Swipe up to upgrade". I have been trying to swipe up but it will not respond.
Unfortunately I had to restore my phone and I lost a lot of data. Seems like a lot of people are having this problem. It is extremely annoying. I hope your phone gets fixed soon
So finally the iPhone restored itself to factory setting....and I lost also a lot of photos and more.... It is clear that iOS 13.4.1 causes some defect....
I am having the same issue and unfortunately am not able to downgrade since 13.4 is no longer signed by Apple. Any other ideas?
I have an 11 Pro Max
Same result with 13.4.5 as well. Apple engineering is supposed to call me tomorrow.
Great, thank you!
Exact same problem here, iPhone X first gen stuck on "swipe up to upgrade". Hard reset did not help anything
Swipe up to upgrade
