Level 1

43 points

MBP 16" 2019 CRASHES WHILE SLEEPING

ANYONE else having a problem with their MacBook Pro going to sleep then crashing? EVERY single day for 4 days now this prompt comes up that says "Your computer was restarted because of a problem." I Purchased a fully loaded 16" MacBook Pro January 2020. A $5000.00 Computer. I have had NOTHING but issue since. The report begins with panic(cpu 0 caller 0xffffff8004a91b2c): Sleep transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x1fbc0. After searching I see 582 people have this same problem...REALLY APPLE? Suggestions were made to others who called apple support and they reinstalled their entire systems, reinstalled this, reinstalled that...I don't know about anyone else but I don't have time for all of that nonsense ESPECIALLY after spending $5k on a computer. Finally I found where a person requested the logic board to be replaced and the issue stopped. If Apple can't get their quality assurance in check I will be spending my money elsewhere. I want this computer replaced.

MacBook Pro (16-inch, 2019)

2.4 GHz 8-Core Intel Core i9

64 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

MacBook Pro 16", macOS 10.15

Posted on Mar 29, 2020 6:15 AM

Top-ranking reply

r_scheid

Level 3

899 points

Posted on Feb 7, 2021 8:49 AM

I also ended up having my 16 inch 2019 MacBook Pro sent in to Apple under AppleCare to fix the problem. Same things replaced on mine as on others who have reported: Logic Board and TouchID Boards both replaced. It was a pretty quick process taking only about 3-4 days (despite a warning of possibly taking 2 weeks.)

Everything working fine at this point.

If you have the same computer (regardless of specs as this is a problem independent of that) I would recommend sending your computer in before any AppleCare coverage runs out.

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198 replies

Mar 29, 2020 9:52 AM in response to stormkat

stormkat wrote:

My very first sentence ends with a question mark.

Anyone else having a problem with their MacBook Pro going to sleep and then crashing? I will add another in an edit. What action resolved the problem?

"a problem with their MacBook Pro going to sleep then crashing?"

yes, Try resetting the SMC https://support.apple.com/en-us/HT201295

pricus

Level 1

14 points

Apr 27, 2020 9:21 AM in response to ShadowDust99

I was able to stop the crashes by unchecking "Enable Power Nap" in Sys Prefs > Energy Saver menu. That seems to have helped. I've only had the issue once or twice since then.

I'm not saying this is acceptable, there is obviously an issue, but until Apple figures out the issue and updates it seems to work.

stormkat Author

Level 1

43 points

Apr 27, 2020 1:09 PM in response to ShadowDust99

It does seems to be an issue but let me tell you what I did. In system preferences under Energy Saver I turned OFF the Enable Power Nap while plugged into a power adapter. I left the first 3 items checked .

1)Prevent Computer from sleeping....

2)Put hard disks to sleep when possible...

3)wake for WiFi access...

mall of the above are checked and the last one, the 4th one is unchecked (off)

4) Enable Power Nap....

I read somewhere someone suggested that this worked. Keeps the computer from crashing. The most recent update helped AND doing this. Hope it helps you.

May 10, 2020 12:19 AM in response to stormkat

Same model here, MBP 16" i9, 1TB SSD, 16GB RAM, 5500 4GB, Catalina 10.15.4 (19E287).

Brand new, same issue. I performed a clean install rather than backing up from time machine. Same story.

To me worked disabling power nap (in the plugged in tab - energy savings).

Looks to me that this is a software issue, but I'm still worried, just updated from a late 2012 mbp 13" which worked seamlessly.

3300€ for a pro machine shouldn't be like that.

Not really sure if give the machine back.

j_benj

Level 1

8 points

Aug 27, 2020 5:24 AM in response to stormkat

Same exact issue with my base model 16". Installing 10.15.6 made it much much worse for me - it would crash after entering my password. Booting into safe mode was the only way I could access the machine. Tried reinstalling MacOS, resetting PRAM and SMC, disabling all apps that launched on boot - nothing worked. I googled around quite a bit and saw a few posts from people with the same issue who said installing the Big Sur public beta resolved it so in desperation I took the chance. Happy to say 24 hours later not a single crash. My Macbook wakes up normally and runs great. I wouldn't normally recommend installing a beta OS on a primary computer but in this case it made mine useable again after months of frustration.

Chshs11

Level 1

4 points

Nov 3, 2020 4:33 PM in response to DavidG1218

I had the same issue for a a couple months with my macbook 16 before finally deciding to take it to apple. The issue seems to be caused by the T2 chip/ overheating (Especially when using GPU intensive applications). Got the T2 chip replaced and started controlling/ boosting the fan speed to maximum and charging on the right side instead of left (there's an earlier thread regarding charging the mac on the left causing overheating).

Been running flawlessly for 2 weeks now, issues disappeared so far,

Initial issues includes

unable to wake from sleep mode
crashing while running/ waking up from sleep mode
unable to boot up
unable to switch graphics/ crash while trying to
crashing when switching from power cord to battery
crashing after prolonged use of graphics intensive apps

Jan 5, 2021 8:38 AM in response to christopherfrommontreal

I had dropped off my 2019 MacBook Pro with Apple to fix this issue. They had it for over a week but they replaced the logic board and Touch ID board. Just got it back. Hoping it fixes this problem! Will let everyone know if the problem surfaces again or not.

Jan 6, 2021 5:07 AM in response to wingdagger3

I am now waiting for a return box from Apple to have it shipped back to them for repair.

The support rep I spoke with via chat told me that the logic board needed to be changed. I asked clearly if it is possible that they only re-install the OS, the support representative said no.

So, with that said, I am pretty confident that they will fix the issue. Will keep everyone posted with the story of the Mac I own. I would recommend anyone having this issue simply get in contact with Apple if your machine is still under warranty.

Apr 9, 2020 9:25 PM in response to KleinsBeer

I've disabled Power Nap and that fixed it...

Apr 12, 2020 10:35 AM in response to stormkat

I did the SMC + NVRAM reset, this solved the issue.

SMC reset on its own is not enough.

I also did a fresh install from recovery mode (Option+R)

chaoskos

Level 1

18 points

May 18, 2020 7:16 PM in response to ShadowDust99

So far, this is what works. NO crash since I turned off Power Nap. Thank you!

Jun 7, 2020 12:07 PM in response to Midi Tech

I think that's something related to your USB-C hub or display cable. I had the same issue with a USBC to HDMI cable, after replacing it, no more crashes during sleep mode.

Jun 30, 2020 9:52 AM in response to bradfromlos gatos

I'm using a LG ultrawide monitor and I had that issue for months...The only way I could fix it was buying an Apple Multiport adapter, model A2119. Now it is working as expected.

Jul 29, 2020 7:08 AM in response to stormkat

10.15.6 fixed it for me. Can use sleep in clamshell mode and wake with keyboard and mouse again without any crashing.

stormkat Author

Level 1

43 points

May 9, 2020 11:35 PM in response to simpaB

I am curious, do you also have a problem with Touch ID? My touche ID Will Not work properly since the last update. I tell you, Apple needs to read these posts!! So many, including you and me, having the crashing...going through all of the wasted time and energy with customer service trying time get brand spanking new computers to work properly and then to find out turning power nap off fixes it. This shouldn’t be.

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MBP 16" 2019 CRASHES WHILE SLEEPING