Mac Mini crashing on sleep

After the recent security release for Mojave my Mac Mini (2018) crashes when it goes to sleep. Every time I have to restart it and Finder reports that my Mac crashed. I have an eGPU which has been working like a champ to date... but curious if other people are seeing this problem.


Thanks in advance.

Mac mini, macOS 10.14

Posted on Mar 29, 2020 3:30 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 29, 2020 1:30 AM

Sorry, I haven’t read this whole thread, but it seems, these are the issues that are also discussed in this thread:

https://discussions.apple.com/thread/251244094?page=1


I’d like to sum up the results, we had collected so far:


  • Troubles began with the installation of the Security Update 2020-002 and Safari 13.1
  • Affected hardware: Mac mini 2018, iMac Pro and recent Mac Book Pro (hardware with Apple’s T2 Security Chip).
  • Affected OS: High Sierra, Mojave, partly Catalina


Possible issues:

  • no power supply on at least 1 Thunderbolt port (i.e. Mac mini ’18: TB-Bus 1, port next to HDMI)
  • Kernel Panic through sleep or shut down commands, related to BridgeOS
  • macOS crash when disconnecting an eGPU by the Disconnect command in the top bar eGPU menu
  • some experience seemingly random restarts of their Macs with upcoming BridgeOS Kernel Panic Reports afterwards


The Security Update installed a Firmware Update for the T2 chip. This seems the reason, why the actual problems cannot be fixed by a re-installation of macOS: the new T2 firmware (build: 17P4263), located in a protected memory area of the T2 chip itself, will not be replaced with an older version during a fresh macOS installation.


The T2 chip holds the SMC, which is related to sleep and shut down.

The Security Update 2020-002 also installed changes to IOThunderboltFamily and Kernel, which might be the cause for the troubles with eGPU and failing power supply on 1 TB port.


Found solutions so far:


  • To avoid the sleep and shut down BridgeOS Kernel Panics, it seems that not using (not even launching) Safari 13.1 is a reliable workaround. This new Safari version seems to trigger a bug which results in the aforementioned problems. Using a different browser, such as Firefox or Chrome does not trigger the bug.
  • Failing power supply for TB port can be restored by a SMC reset (some had also success with NVRAM/PRAM reset).
  • No solutions were found so far for the macOS crash while using the Disconnect command for an eGPU. Disconnecting without macOS crash can only be done when Mac is shut down.



We have send in lots of Kernel Panic Report and bug reports (via Apple Product Feedback).

So far nobody got any response by Apple. We’re actually waiting for a fix with upcoming updates, as this is clearly a software problem.


Expected solution:

Apple must release bug fixed versions of BridgeOS and Safari for High Sierra, Mojave and probably Catalina. (Catalina users encounter some other issues since the SecUpd that need to be addressed).


You might also want to have a look at:

https://apple.stackexchange.com/questions/386761/mac-mini-2018-kernel-panic-bug-type-210-after-security-update-2020-002


https://forums.macrumors.com/threads/mac-mini-2018-kernel-panic-bug_type-210-after-security-update-2020-002.2228812/


German: https://www.macgadget.de/Forum/T2-BridgeOS-crashes-durch-Security-Update-2020-002


Hope, this might help a bit.

278 replies

Apr 28, 2020 8:07 PM in response to BDLMSYDL

Interesting idea about Safari. Wasn't Safari updated at the same time as the latest Mojave Security Update?


I have decided this is not a sleep issue as my Mini-8 continues to crash when the computer is left on. Also, I shut down the Mini every night and almost every morning the crash message is there.


More concerning is crashes during the day. I have yet to experience a crash while working. It seems to happen when the computer is left running while I am away. I'll come back a couple hours or more later and the Mini is still running, but with the Bridge OS 4.4 Crash Message present and some docs not closed properly.

At some point while I was gone it crashed and restarted.

Shut down and sleep are not scheduled via Energy Saver.

The only Energy Saver item I use is turning the display off after 90 minutes. I'll try turning off that setting.

Apr 30, 2020 7:48 AM in response to Ian Glazer

Today I finally got a crash report with all of the details, the "bug_type":"210" etc. on my 2018 Mac Mini.


Have any of you checked your Activity Monitor for a recurring ReportCrash process? On my system it can use up to 98% of my CPU, and reappears at the top of the CPU list every 5 seconds or so. I was on the phone with an Apple Tech for about 30 minutes yesterday, and unfortunately my actual crashes never produced an on-screen report, so we may have been chasing the wrong symptom. He left me to do the whole SMC etc. process, and by what I've seen of the work everyone here has done, that that will not be useful.


I await a fix from Apple.

May 15, 2020 5:29 AM in response to R.Simon

I am running the latest Beta version of Security Update 2020-003 for 10.14.6 and unfortunately the problem still persists. They've also disabled the possibility to turn off MacOS update (on the Mac Mini, not on other Macs) so it seems like Apple is giving up on this problem and will force us to update to MacOS Catalina. For me personally this would be unacceptable, as some software I depend on for my livelihood is not compatible with Catalina. There is also no alternative.


We don't know for sure until the final release comes out though so let's keep our fingers crossed.

Jun 3, 2020 4:24 PM in response to Hessel89

I have a Mac Mini 8,1 (i7) and Safari has absolutely no effect on stability. It's solid as a rock as long as I don't sleep. If it goes into sleep, it panics, period. Firmware version 17P5290, the same as MagicQ.


I also have a 2015 MPB and it only crashes if Safari is running while it's charging with the lid closed (sleeping).


It's a nutty error. I also have the bridgeos implied in the problem.

Jun 13, 2020 2:27 PM in response to mavots

Hi mavots, that's interesting. Please let us know the result.


I currently turn off energy savor (except monitors) to solve the issues temporary.


Does anyone know how much I can actually save the energy if I turn on the energy savor?

My Mac Mini is a little warm in the morning without energy savor, but it's not bad as I expected.

Jun 15, 2020 3:51 AM in response to Andrii Zaiats

Definitively some piece of software that sits on some chip. Haven't read anything about anyone who could fix the issues by a clean install of High Sierra, Mojave or even Catalina. Don't even think that a firmware reset via Configurator would help, as it would most likely just install the newest (broken) version again.


…and there is just sooo much to choose from:

About the security content of macOS Catalina 10.15.4, Security Update 2020-002 Mojave, Security Update 2020-002 High Sierra - Apple Support

No wonder that Apple needs so much time to fix this. But they should, as many users are running High Sierra or Mojave for reasons.

Jun 15, 2020 7:40 AM in response to noonn

But it's not only Mac mini, also owners of Mac Book Pro and even iMac Pro are affected.

Apple must fix these issues, but as it takes so much time, it seems it's trickier then one would think.

(Or, worse, it has low priority due to upcoming WWDC, new hardware, new macOS and iOS…).

Personally, I've given up on the idea that these issues are user fixable. As it is obviously Firmware related, it's Apple's turn.

And even I can go around triggering the issues that I encounter, these workarounds do have some disadvantages that I would like to get rid of. At least it's one of the more disappointing Apple experiences from the last 20+ years of usage…

Jul 24, 2020 1:24 PM in response to Davert

There is a program called Macs Fan Control which allows you to manually adjust the internal fan speed. I put the fan to max and heard the internal mini fan ramp up. I selected 'sleep' to see how long the increased fan would last and it was about 20 seconds before the fan was inaudible (presumably sleep impacts the fans too). Once I woke the mini up, the fans ramped back up again to max. So, if it is overheating during sleep, adjusting the internal fan wouldn't seem to solve the issue as the 'fan' sleeps too.


Separately, I did receive an error upon cold reboot even with the external fan on the mini.

Sep 7, 2020 11:37 PM in response to Rick Jansen1

People, T2 is not a reason of our crashes. It is just a symptom. After that evil security update 2020-002 crashes on sleep, wake or boot appeared not only on Macs with T2, but on older models too. Some of them are saying crashes are caused by Bluetooth or memory or GPU or HDMI. Your Macs are saying it is caused by T2. You see T2 error message and it makes you try to address crashes via T2 related options, but I believe it is useless cause real reason seems to be different, more common for all Macs.

Sep 27, 2020 11:37 AM in response to Ian Glazer

I have the very same problem. It started 1-2 days ago, after an (unwanted, but apparently needed) update. Every time my Mac Mini 2018 goes to sleep and some short time passes, it has to be turned on with the button. If only the wake-up is only after e.g. 10 seconds, the desktop will be shown and no authentication needed – this is normal behavior. Hope it will be fixed soon.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Mini crashing on sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.