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Antioche Author

Level 1

9 points

IntelAccelerator driver returned kIOReturnNotReady: graphics card issue?

Hi,

I have noticed in the console of my MacBook Pro 13" late 2013 that the kernel is logging this fault every second or so:

IntelAccelerator driver returned kIOReturnNotReady for transaction [ID=2762445, IOSurfaceID=82]

IntelAccelerator previous NotReady transaction [ID=2770107, IOSurfaceID=24] sent. kr=0x0

Could that be related to my graphics card (Intel Iris) somehow failing?

I am asking this because I have started to have problem when using a Kinect V2 (with a Kinect for Windows USB adaptor) with the openKInect/libfreenect2 library: when programs (using the Processing language) accessing the depth sensor crashes after a few minutes and I know that the depth data is handled by the GPU in this library. So I am suspecting that my integrated graphics card is behaving badly...

The same Kinect sensor and programs used to work fine for hours on with this computer a few months back (not sure if the above error message was logged already though) and I have just tested it on another similar MacBook with no issue. Upgrading from Mojave to Catalina did not solve the issue. Reinstalling the libraries did not help either.

Any comment on this would be greatly appreciated!

Thank you in advance.

Thibaut

MacBook Pro 13", macOS 10.15

Posted on Apr 1, 2020 1:16 PM

Best reply

Antioche Author

Level 1

9 points

Posted on Jun 8, 2020 12:28 AM

Hi,

I did a full factory reset of my MacBook Pro this weekend.

After erasing all disks and re-installing the latest version of Catalina (10.15.3), I straight away checked the Console after logging in, before installing anything else than the fresh macOS install: the IntelAccelerator error was logging as before.

Since other users have reported that the error disappeared on a fresh install of Mojave, I conclude from this that the error is not related to any software or changes to my system, but linked to macOS, starting from one of the Mojave update (I had the same error logging under the later versions of Mojave, before installing Catalina).

The error still stops logging if I connect any of my HDMI display to the MacBook HDMI port.

Also tried to install Processing and the Open Kinect library straight after that first test, on the virgin MacBook Pro: the Kinect still becomes unresponsive after a couple of minutes, the Processing console filling up with error messages about depth information packets being lost and other libUSB errors.

If I connect an HDMI display to the MacBook, the Kinect still crashes, so it could be that the two problems are unrelated...

The logging of the IntelAccelerator driver error in the console doesn't seem to create any problem on my Mac, and since it now seems unrelated to the Kinect issue, I cannot actually observe any direct problem with this error.

If anyone here has other visible issues, try connecting an HDMI display and report whether the issue persists.

Cheers,

Thibaut

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35 replies

Antioche Author

Level 1

9 points

May 31, 2020 12:45 AM in response to luciano2018

AS mentioned earlier, I already had this error message while in the last version of Mojave. So while the upgrade to Catalina may trigger it, the problem seems not to be entirely linked to Catalina. There is something else going on and I don’t have much hope that Catalina software updates alone will fix the problem...

Thibaut

Jun 18, 2020 10:41 PM in response to Antioche

Hi all!

I can confirm that disabling and then enabling the SIP does not solve the problem. I disabled it for a day and turned it back on, and although in the first five minutes of operating the computer (15 inch 2015 MacBook Pro) there were no IntelAccelerator errors logs, they have now reappeared again.

Like the others, I don't really know what is causing the error. My hunch is that it may have something to do with the graphics card driver.

Just to add a bit more clarity to my case, I would like to say that I'm having issues with Spotlight. These issues appeared at about the same time that the IntelAccelerator error did.

Jun 18, 2020 10:50 PM in response to therealking

Just to provide some additional clarity to what I've said before, I had a look at the full name of Apple's latest update: "macOS Catalina 10.15.5 Supplemental Update for MacBook Pro (16-inch, AMD Radeon Pro 5600M)". It purports to fix some security issues, and as can be seen it specifically targets the newer 16-inch model.

Jun 19, 2020 2:26 AM in response to therealking

Fixed the issue! The issue with the IntelAccelerator log error message disappeared completely once I wiped my disk and installed Mojave 10.10.5. Installing Catalina now (from the App Store) to see whether the problem will reappear again once I've upgraded to Catalina.

Jun 19, 2020 4:09 AM in response to therealking

UPDATE!

I updated to MacOS Catalina Version 10.15.5 and the problem is back in full force. Spotlight is not working properly again.

So, my only conclusion would be to note that the problem is only solved by migrating as far back as you can in terms of OS and system updates. Nothing else seems to fix it.

Jul 6, 2020 7:23 AM in response to Antioche

@Apple is there any fix on this issue?! I assume that my MacBook overheated because of this issue. Thats why I had to bring it in for repair. Of course they could fix the hardware only. The logs are appearing as before and the core temperate is still too high.

Jul 6, 2020 7:55 AM in response to klickagent.ch

I tried to report it and joined the beta for the Cantalina updates but installed the next version of macOS instead in error.

I would do a bug report so this issue is corrected. I can no longer do it from my main machine. It’s a very annoying issue in the graphics driver.

kjhooke

Level 1

4 points

Jul 18, 2020 9:35 PM in response to Peter Knapp

Have been seeing very short (1 to 2 sec) hangs where the whole system becomes unresponsive, almost like it's about to crash but then it comes back. 10.15.5 on a 2015 MBP. Have never seen this hanging behavior before but started I think after the last update. Was looking in Console to see if there.s any clues and found this IntelAccelerator error message which brought me here

Antioche Author

Level 1

9 points

Sep 4, 2020 12:38 AM in response to Antioche

Something I have observed:

I installed the latest version of macOS yesterday night (10.15.6 (19G2021)) and the message did not appear anymore in the Console, for 12 hours, despite the computer being fully functional. This has happened to me before when disabling macOS's Integrity Protection Security (see my previous message on this).

However, in both case, a restart of the machine brought the error message back to the console with the same regularity.

So it seems that there is a temporary state, after a major system change, in which this error does not occur, before the next restart.

Not sure what to do about this, but here it is, in case someone has an idea.

Sep 19, 2020 1:06 AM in response to Antioche

Hi!

I was wondering whether Apple has noticed this problem, and whether the new macOS Big Sur will have some sort of "fix" for this issue?

Not necessarily a fix applied directly to this problem, but maybe a new version of the OS will make this problem disappear.

If any of you install the new Big Sur then please reply to this thread so that others will know that the problem is gone (or not).

Thanks!

Batoh

Level 1

4 points

Apr 8, 2020 10:51 AM in response to Rinkel

I have the same problem, please, does anybody know how to fix it

Apr 5, 2020 10:29 AM in response to Batoh

I have the same issue. My console screen is going mad with this...does anyone know what it is and have a fix.

Rinkel

Level 1

8 points

Apr 8, 2020 10:47 AM in response to Andy Badger

There is one profile broken. But I cant repair it because I can get the correct rights. I can change the rights on that file or add a user with more rights. Can you share how you changed the rights?

Apr 8, 2020 10:51 AM in response to Rinkel

I was able to use Get Info and then add my account and rights at the foot of the panel.

My errors have returned though.

Batoh

Level 1

4 points

Apr 8, 2020 10:53 AM in response to Andy Badger

Yesterday I also didn't notice the Faults, but today they are back too

IntelAccelerator driver returned kIOReturnNotReady: graphics card issue?