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Antioche Author

Level 1

9 points

IntelAccelerator driver returned kIOReturnNotReady: graphics card issue?

Hi,

I have noticed in the console of my MacBook Pro 13" late 2013 that the kernel is logging this fault every second or so:

IntelAccelerator driver returned kIOReturnNotReady for transaction [ID=2762445, IOSurfaceID=82]

IntelAccelerator previous NotReady transaction [ID=2770107, IOSurfaceID=24] sent. kr=0x0

Could that be related to my graphics card (Intel Iris) somehow failing?

I am asking this because I have started to have problem when using a Kinect V2 (with a Kinect for Windows USB adaptor) with the openKInect/libfreenect2 library: when programs (using the Processing language) accessing the depth sensor crashes after a few minutes and I know that the depth data is handled by the GPU in this library. So I am suspecting that my integrated graphics card is behaving badly...

The same Kinect sensor and programs used to work fine for hours on with this computer a few months back (not sure if the above error message was logged already though) and I have just tested it on another similar MacBook with no issue. Upgrading from Mojave to Catalina did not solve the issue. Reinstalling the libraries did not help either.

Any comment on this would be greatly appreciated!

Thank you in advance.

Thibaut

MacBook Pro 13", macOS 10.15

Posted on Apr 1, 2020 1:16 PM

Best reply

Antioche Author

Level 1

9 points

Posted on Jun 8, 2020 12:28 AM

Hi,

I did a full factory reset of my MacBook Pro this weekend.

After erasing all disks and re-installing the latest version of Catalina (10.15.3), I straight away checked the Console after logging in, before installing anything else than the fresh macOS install: the IntelAccelerator error was logging as before.

Since other users have reported that the error disappeared on a fresh install of Mojave, I conclude from this that the error is not related to any software or changes to my system, but linked to macOS, starting from one of the Mojave update (I had the same error logging under the later versions of Mojave, before installing Catalina).

The error still stops logging if I connect any of my HDMI display to the MacBook HDMI port.

Also tried to install Processing and the Open Kinect library straight after that first test, on the virgin MacBook Pro: the Kinect still becomes unresponsive after a couple of minutes, the Processing console filling up with error messages about depth information packets being lost and other libUSB errors.

If I connect an HDMI display to the MacBook, the Kinect still crashes, so it could be that the two problems are unrelated...

The logging of the IntelAccelerator driver error in the console doesn't seem to create any problem on my Mac, and since it now seems unrelated to the Kinect issue, I cannot actually observe any direct problem with this error.

If anyone here has other visible issues, try connecting an HDMI display and report whether the issue persists.

Cheers,

Thibaut

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IntelAccelerator driver returned kIOReturnNotReady: graphics card issue?

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