Hello,
my Face ID has stopped working, I have attempted to reset it but the camera can’t align the face properly, after 5 attempts I now get Face ID is not available. I have reset the phone too - any ideas?
thanks
iPhone 11, iOS 13
Follow ALL steps here If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Reset Face ID
If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.
If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.
What did Apple support say when you contacted about your issue, since you done all the above?
Hey, I’ve done all the above, even reset my phone and no joy, still not able to use Face ID
iPhone 11 Face ID stopped working
