iPhone 11 Pro wide angle stopped working

Well great now I only have 4 options witch is time laps photo portrait and pano Apple you suck. fix it ASAP or I’m switching to Samsung because they don’t lie about there phones and it’s probably worth the money

So I ended up talking with someone at Apple. They were looking at my phone through screen sharing and the guy said that it was a hardware issue and that I would have to wait till the store opens to go in and they will switch my phone out for a new one.. but I guess we’ll see what happens. My Portrait mode doesn’t work either. I can put it in portrait mode but the camera doesn’t blur out the background. My front camera works on portrait mode tho. Soooo weird

This didn't work for me. I installed the iOS 13.5 Beta and still cannot use the wide angle 0.5x in PHOTO mode, and PORTRAIT does not work. Background does not get blurred and even the light filters in PORTRAIT mode are not working. When I switch to a filter everything remains the same.

Me too. Talked extensively w apple. Completely factory reset and still there. They told me I basically have to get a new phone or take mine in but I don’t live near an apple store so I can’t. Did getting a new phone work for anyone?

Hey all. Seems this is a hardware issue. I have the same problem and I took the phone to the local authorised service provider. They told me that Apple will be replacing my phone. So all of you waiting or hoping for a software fix, don't wait, especially if your warranty is about to expire. Take your phone to an Apple store or authorised service provider and have it checked.

Just talked to Apple again. They are sending me a replacement phone but based on what I'm reading here it probably won't fix the issue. I told the apple support guy about this thread and how I didn't think this would solve the main problem, and he said I shouldn't take any advice from you guys and just listen to the professionals instead 😂

Did you have to pay for the price of the phone to get a replacement?! Apple told me that I could put the $ of the phone for a hold until I sent the old one back. Seemed pretty stupid to me. So I’m waiting until the Apple store opens so they just replace it with a brand new one bc I’m still under warranty

They said the same to me and I'm doing that. So I have the price of the phone on hold on my credit card and when I send my phone back they will cancel the hold. I am under warranty, but don't have apple care so had to pay $30 shipping. I would have done the same as you but don't live anywhere near an Apple store, and my work is on my phone so I can't not have it for a few days.

No I didn't. I simply took my broken phone and they kept it to send to the Apple certified technician. Currently I do not have the phone. It's with the service provider. They do not have the phone in stock so I have to wait until they receive the stock from Apple and then they will give me the replacement. I am dealing with an authorised Apple Service Provider since there is no Apple store in my country.

Alright guys I have officially tried everything lol. Got my new phone in the mail today, I set it up at first with no information because I was curious.. camera worked great. Signed in with my icloud backup.. camera broken just as before. Called Apple yet again, they said to sign into my phone using Apple ID and not an iCloud backup..this worked! So if you're having this problem.. the only way to fix it is to completely erase all content & data on your phone and to set it up as new using only your Apple ID. You will lose settings, data, apps, messages etc. but not photos & contacts.

So I did this and backed my phone up to the computer and when I erased all content and set up as new, my camera was still messed up. My portrait camera is totally not working at all either. so I’m at a loss. 😕 I’m in the Seattle area and I’m not sure when our store is going to open sadly

I reset and erase the entire phone and started fresh but it still didn’t work. This is a horrible bug and portrait doesn’t work as well. Am so disappointed to what had been a perfect experience so far with my iPhone 11 Pro for many many months now. I had to buy 3rd party camera app and those modes work fine . Please fix this Apple ASAP

Thank you so much for posting this! I got a replacement phone from apple today, restored from the iCloud backup, camera was not working like before. Then I went to Settings>General>Reset All Settings. Lost all settings and wallet cards. But all apps, data and media were there!

So I went and got a BRAND NEW phone. Did my backup and it went back to the same problem. The guy at apple said to go into settings>reset>reset all settings and it came back! I also had to set up my payment stuff and all that. BUT it’s working! Yay

I can’t believe apple

taking so long to fix such an obvious issue and a key feature of 11 pro, might as well be using an 11 or se! We should be compensated in apple credits for this mess and having had to buy additional software ! This is unacceptable Apple!!!!!