iPhone 11 Pro wide angle stopped working

I have the same problem! Worked perfect until Febru. Wide angle doesn’t work, portrait doesn’t work (but portrait does work on the front camera) and also very annoying that when I open the camera app it always starts on 2x. Seeing so many people here having this issue it’s maddening. This is a $1200 phone and apple does not want to even acknowledge it so that they can pretend the phone has no issues. It’s ridiculous.

I FINALLY found the problem, and now my phone is working.

I think it's definitely because of iCloud sync.

When I failed to backup my phone settings to iCloud, wide angle button disappeared.

(I have plenty of backup storage, but 'you don't have enough space to backup' pop-up appeard. weird.)

When I delete my iCloud backup history and backup my data(success!) and camera wide angle button appeared.

(You need to restart your phone after backup complete)

I don't know why it has link with iCloud, but with some struggle, I think it's reason of problem.

I'm sure that

It's not about hardware problem, it's software problem.

I hope this will be a proper solution for others.

Has anyone figured out a fix for this? I’ve factory wiped, reset all settings, even deleted the iCloud backups like suggested then restarted but nothing worked. I can’t even select 0.5 in photo mode and the portrait mode doesn’t work on the rear cameras.

Here’s where I’m at with this ghastly issue. I finally “took care” of it this weekend after doing a “Erase all Settings” and that not working. Additionally, some of my photo modes were gone by now. I don’t remember this being an issue before but there were only four - if I remember right, I think portrait mode and slow-motion were gone.

I called Apple and ran a diagnostics with them. They could “see” that there was an issue with the camera and that it “wasn’t my doing.” I have Apple Care so they sent me a new phone. I have been following this thread for several months and I don’t remember reading anyone on this forum providing the result of their diagnostics with Apple, so I was hopeful. Not too hopeful though.

I did a quick set up without signing in to my Apple ID just to test the camera. All settings and features were present on the camera. I did a factory re-set and did a fast transfer with my current phone. Wide angle lens again, was just gone. Trying literally anything I could before I had to start over like others have said, I downloaded the “ProCamera” app at the advice of another user on here. It’s a one time purchase of $8.99. Immediately hated it because there are ads within it, but whatever.

I went to the native app and the wide angle lens was still not restored. So I was thought, “let’s do a shut down and turn on and hope for the best.” Held my breath and re-started it, and the wide angle lens is now restored. To me the lens seems fuzzy, but I think it’s just my eyes and continuing to be skeptical. The photos seem to turn out okay.

No idea what is going on but this seems pretty shady to me. Why should I have to pay a third party app to get a feature restored on the native camera app that I’ve already paid $1300 or whatever for? Once again, fix it, Apple. :(

Same issue with my stepdad’s iPhone 11 Pro Max (Gold). My green same phone doesn’t have the problem.

It started happening middle of February. Out of nowhere. His Camera app just kept crashing so he asked me to check it out. After restarting, I found that only one camera (2x - 52mm works). The other two don’t.

The interface also changed to that one on the screenshots you posted.

Brought it to Apple store. They had no idea. I restored to factory settings as new. Still the same problem. So I thought it was hardware.

back then (February or March), haven’t seen any post about it yet.

I thought he was alone.

WTH, Apple!!!

How is “new iPhone (not signing in with Apple iCloud and no backup) not working?

It doesn’t work out of the box? Or even signing in to your Apple ID, breaks the camera?

If so, then this is really one **** of a bug, related to the Apple ID. 😱

Mine is doing the same. No wide angle. Went to Genius Bar yesterday, they detected a problem and since I was under warranty, they replaced the iPhone with a new one. Came home and restored from iCloud, and the problem is still there. It has to be a software issue. Anyone have any other suggestions?

I downloaded the ProCamera app and restarted my phone. Magically the native camera app had all the options available again. It’s a one time app fee of $8.99. I have no idea why it suddenly makes it work - but it does.

Did you try downloading the ProCamera app yet? I had the same issue. I downloaded the ProCamera app and restarted my phone. Magically the native camera app had all the options available again. It’s a one time app fee of $8.99. I have no idea why it suddenly makes it work - but it does.

I just got my new phone sending this message from it currently this issue is covered under warranty just contact Apple support the Apple store in my location is closed so they just sent me a new phone in the mail I transferred my data and I am about to mail my old phone back

Very pleased you’re welcome

So I had the very same problem. I was getting my 11 Pro replaced for a different reason so I was hoping my new one wouldn’t have that problem. I set it up, same problem. So before I sent my old one back, I set it up as a new phone without the Apple ID. Still didn’t work. So I called Apple technical support and she connected via screen share and saw what I was having trouble with. My new phone didn’t even have the video or slow-mo option in the camera. She said to go into Settings>General>reset>reset network settings. The phone turned off, and turned back on by itself. I opened it up, opened the camera, and everything worked like new. Made no sense but it works!! Hope this helps

Follow instruction on u/Timi1229:

Settings>General>reset>reset network settings

if that doesn’t work, call apple support and have them run a diagnostic. My other equipment has a camera sensor fail (hardware issue) and apple sent me a replacement unit under the warranty. The warranty equipment also had the wide eye lens issue that I was able to fix using the reset network settings.

hope you get it resolved!! Good luck

Thanks for the reply. Sadly that didn’t work. Was really hopeful. Definitely not a hardware issue. It works with Lightroom. Really don’t want to have to go to another app to shoot wide. Love wide angle photography. Will call Apple tomorrow or Monday.

Guys I think that this isnt a hardware problem bcause:

When I am in video mode, 0.5 works, and if I take a video, I can take photos too with the photo button on the right of the video button.

I have tried all of these things (but I didn’t try pro camera) but they didn’t work.

I am trying now to install iOS 14 Public Beta 3 so the camera app will reinstall (I think?)

Exact same problem and Apple sent me a new phone after many troubleshooting. It’s the camera sensor that’s inside of the phone having issue. Since they can fix that one part, they sent me a new phone, it works now. I didn’t have apple care but under the 1 yr warranty.