Audio sound when recording a video.

Yo,


Today I realised I am having this issue. I recorded a video and the first 10 seconds approximately the volume of the video is low and then it goes to normal automatically. This only happens if you record on stereo. If stereo is off, no problem with sound volume at all.-


I use bluetooth, but it was disabled at the time of the recording.-


I reset the iPhone pressing the volume buttons (volume up down and power) but the problem persists.-


I have an iPhone 11 Pro using version 13.4.-


My wife has an XS on version 13.4 as well and no issues at all.-


Has anyone experienced this before? Any input is much appreciated.-

iPhone 11 Pro, iOS 13

Posted on Apr 4, 2020 3:30 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2020 8:22 PM

FORGET IT. This does not solve it either. I’m utterly perplexed. I’ll be reaching out to Apple engineering to see what is up. I loath to load yet another beta on my phone but maybe 14.2 addresses it. Idk


———


I believe I’ve discovered what the **** may have been causing this for so many users across so many iPhone versions and OS versions. Researching this has been affecting many users for YEARS!


So here it is. You need to clean the speaker/microphone grills on the iPhone.


Each model has the mics and speakers in slightly different locations. There are three on the iPhone 11 Pro Max for example.


One mic is next to the ear piece speaker above the screen, where the face unlock and selfie cameras are at.


Another is on the bottom (where the holes are next to the lighting port.


And the last is on the back where the camera array is. (Looks like a black dot / hole on the bottom right of the square.)


Here is exactly what I did to fix the audio gain using stereo.


I first used a “mild” soap to wash the exterior and rinsed it very well. I then blew into the holes and grills to get as much water out as possible. I then used a hair dryer very quickly and gently to dry out any remaining moisture.


DO NOT use the maximum setting on the hair dryer and do not cook your phone with it. You only need some heat to evaporate the water. If you wish to be ultra cautious just let it dry overnight.


Lastly, and this one is probably the singular more important thing I did:


I used an alcohol pad (the sort used to sanitize and area before getting an injection or drawing blood) and carefully cleaned the grill on the front (top) of the iPhone where the earpiece and face cameras are at. I rubbed back and forth a few times using my fingernail to push just enough of the alcohol pad in to clean the grill.


You will want to avoid getting alcohol on the screen as it can wear out the oleophobic coating and then fingerprints and other stuff will become far more challenging to clean.


once done I wiped the few drops of alcohol around the grill area and tested the camera.


and boom. It worked.


why is this happening you may ask?


As we use our phones we may sweat or get other natural oils and residue that deposit in these grills and holes. They obviously block proper sound conduction and as a result cause the mic to be totally off calibration. This is why the video starts quiet and gradually ramps up.


frankly, this should be part of the basic user maintenance manual for all iPhone models. Especially those with water protection because the grills on those are also coated with a thin veneer of plastic which makes them more sensitive to residue collection.


If this process is too intimidating for you to try and your phone is under warranty just take it in for service or replacement. They will be able to resolve it by replacing the speaker / mic arrays.


PS: I’ve been writing and recording music for 29 years. I’m embarrassed this wasn’t the first thing I thought of. LOL


Similar questions

238 replies

Jul 5, 2021 7:21 PM in response to Bobaloo

Might be a glitch in the camera software I don’t know it happens no sound for 10 seconds then it will go to normal I thought it only happened to my phone because of the MagSafe case but it happen without it also . I have no idea what they did but once they connect it to their computer and reset or update my phone it was fine hopefully it doesn’t comeback it’s been 2weeks my phone has been fine . You guys need to take the phones to a apple store or hook it up to ur Mac computer while ur on the phone with apple that’s the only way or get ur phone replaced with apple care but it’s gonna cost

Aug 25, 2021 3:42 PM in response to benfromst. louis

Guys just get the phones replaced it’s no fix for the problem must be a glitch or some software issue .. I took my phone back so many times to the apple store th we just gave me a new one smh I ain’t pay for a iPhone 12 Pro so it could do this this phone is expensive bro smh I suggest asking for a new phone you guys don’t let them keep playing with the defective phones

Oct 15, 2020 11:34 AM in response to Shikhs30

This is not an issue of a dirty microphone. The audio levels are low at the beginning and you hear it Ramp up the volume from 7-10 seconds into the video. It's occurs ONLY on the selfie facing camera . It happens if you open camera app, or record a video from within the Messages App.

• iPhone 11 Pro , iOS 14.0.1 - Not a developer build or beta.

• Occurs in stereo mode and non-stereo mode.

• Reset / Erase all content and Restore from iCloud backup - Issue persists.

Feb 5, 2021 8:00 AM in response to nacho182

I had the same problem before but when I turned off the stereo, it was okay again. However, I had experienced the same thing again despite keeping the stereo off. So I did all the troubleshooting but still it didn’t work. I put my phone on silent mode and recorded a video, and it was okay. Then, tried it in ringer, and the volume of the video is low again. Is anyone experiencing the same thing? Tried it several times. Recorded video on silent mode it okay, but if on ringer, the sound of the recorded video is inaudible.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Audio sound when recording a video.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.