Audio sound when recording a video.

Yo,


Today I realised I am having this issue. I recorded a video and the first 10 seconds approximately the volume of the video is low and then it goes to normal automatically. This only happens if you record on stereo. If stereo is off, no problem with sound volume at all.-


I use bluetooth, but it was disabled at the time of the recording.-


I reset the iPhone pressing the volume buttons (volume up down and power) but the problem persists.-


I have an iPhone 11 Pro using version 13.4.-


My wife has an XS on version 13.4 as well and no issues at all.-


Has anyone experienced this before? Any input is much appreciated.-

iPhone 11 Pro, iOS 13

Posted on Apr 4, 2020 3:30 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2020 8:22 PM

FORGET IT. This does not solve it either. I’m utterly perplexed. I’ll be reaching out to Apple engineering to see what is up. I loath to load yet another beta on my phone but maybe 14.2 addresses it. Idk


———


I believe I’ve discovered what the **** may have been causing this for so many users across so many iPhone versions and OS versions. Researching this has been affecting many users for YEARS!


So here it is. You need to clean the speaker/microphone grills on the iPhone.


Each model has the mics and speakers in slightly different locations. There are three on the iPhone 11 Pro Max for example.


One mic is next to the ear piece speaker above the screen, where the face unlock and selfie cameras are at.


Another is on the bottom (where the holes are next to the lighting port.


And the last is on the back where the camera array is. (Looks like a black dot / hole on the bottom right of the square.)


Here is exactly what I did to fix the audio gain using stereo.


I first used a “mild” soap to wash the exterior and rinsed it very well. I then blew into the holes and grills to get as much water out as possible. I then used a hair dryer very quickly and gently to dry out any remaining moisture.


DO NOT use the maximum setting on the hair dryer and do not cook your phone with it. You only need some heat to evaporate the water. If you wish to be ultra cautious just let it dry overnight.


Lastly, and this one is probably the singular more important thing I did:


I used an alcohol pad (the sort used to sanitize and area before getting an injection or drawing blood) and carefully cleaned the grill on the front (top) of the iPhone where the earpiece and face cameras are at. I rubbed back and forth a few times using my fingernail to push just enough of the alcohol pad in to clean the grill.


You will want to avoid getting alcohol on the screen as it can wear out the oleophobic coating and then fingerprints and other stuff will become far more challenging to clean.


once done I wiped the few drops of alcohol around the grill area and tested the camera.


and boom. It worked.


why is this happening you may ask?


As we use our phones we may sweat or get other natural oils and residue that deposit in these grills and holes. They obviously block proper sound conduction and as a result cause the mic to be totally off calibration. This is why the video starts quiet and gradually ramps up.


frankly, this should be part of the basic user maintenance manual for all iPhone models. Especially those with water protection because the grills on those are also coated with a thin veneer of plastic which makes them more sensitive to residue collection.


If this process is too intimidating for you to try and your phone is under warranty just take it in for service or replacement. They will be able to resolve it by replacing the speaker / mic arrays.


PS: I’ve been writing and recording music for 29 years. I’m embarrassed this wasn’t the first thing I thought of. LOL


Similar questions

238 replies

Jan 3, 2021 4:29 AM in response to Lucafromca

Stereo recording works only when silent mode is on = red strip is visible.

It seems to be software issue because microphone is not working only when silent mode is off otherwise it works.

But siri dont work properly in any mode (silent off or on). I have to yell at her to hear me.


But in the camera all microphones works 100% when silent is on.


Really weird problem.


I will try DFU reset. (needs computer)


Aug 15, 2021 12:06 AM in response to airmechx

I only noticed yesterday that there is very low sound when recording a video. I tried everything from reset/reboot until finally erasing everything and starting from scratch but the problem is still there. I think it started when i updated my OS recently. Voice on calls and sound from music or youtube works perfectly fine so meaning my Microphone hardware is not the issue. Problem only happens when I take a video. Hope apple finds a solution for this.

Feb 8, 2022 4:52 PM in response to nacho182

The first 10 seconds of all of my videos have no sound whatsoever unless I turn my silencing/volume switch off. if my volume switch is off I can hear the videos just fine but when I try to record a video with the volume switch on no sound plays for the first 10 seconds. I have gotten into the habit now of turning my volume off every time I want to record a video, but then I forget to turn my volume back on and I missed phone calls. Apple needs to fix this.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Audio sound when recording a video.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.