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Kyle22groff Author

Level 1

0 points

slightly lit screen?

I dropped my iPad pro on the headphone jack, it broke off in the iPad but I was able to get it out. After that the screen would come on but it would only stay dimly lit, almost black. I tried to restart in all the suggested ways, holding the power and home button, even burped the iPad! I also tried to force restart through the newest version of iTunes and the screen on the iPad has the apple logo come up then it flashes red then the error code 4013 comes up and it can't be restarted. Any thoughts would be great..

iPad Pro 9.7-inch WiFi

Posted on Apr 9, 2020 4:53 PM

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4 replies

Apr 9, 2020 5:00 PM in response to Kyle22groff

The fall your iPad had has damaged it. We can't help with damaged hardware. You'll need to contact Apple to either purchase an Out of Warranty replacement (Apple does not fix iPad's, they replace them if damaged) for about 60% of the cost of the device when new, or buy a new iPad.

Kyle22groff Author

Level 1

0 points

Apr 10, 2020 4:09 AM in response to Kyle22groff

I can't see how this isn't a fixable issue, the fall was less then 2' and the iPad was in a very good case that protects from falls twice as high. Is it possible that damage to the headphone jack did the damage, not the fall?

Apr 9, 2020 4:57 PM in response to Kyle22groff

Repair or replacement time, most likely.

If you’d like to discuss options here with the folks at Apple, use the contact-support link in the upper right,

Apr 10, 2020 5:50 AM in response to Kyle22groff

Apple doesn't repair iPad's. If they are damaged, even via the headphone jack, the device needs to be replaced.

slightly lit screen?