iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.
Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
YES! I can corroborate that the current iPadOS 14 Beta update APPEARS TO FIX the 3-minute boot loop issue. As I write, I've had several hours without problems on Public Beta 3, which is the only one so far to fix the issue. As said by others, make sure you get Beta 3 to test whether it fixes this issue for you. (On my first go at this I was (automatically) given Beta 2, and was only offered the OTA update to Beta 3 the next day.)
TL;DR:
Opinions: (1) Some people posting on this forum seem to have different and/or additional symptoms to the original poster, and the majority including me (symptoms summarised below). So if this fix doesn't work for you it probably means that you have a different underlying problem that needs a different solution. (2) While I'm glad this seems fixed for now, the whole thing leaves a bad taste. Final word from Apple support at every turn has been, 'this is a hardware issue: pay £$500+ for repair'. This fix proves (if we needed proof) that iPadOSes 13.4.1 - 13.6 contained a 'bug' that unnecessarily bricked some relatively recent, top of the range (once), previously fully functional iPads FOR 2 MONTHS. There did not appear to be a mechanism for affected users to get a fair and timely resolution, so some (many?) paid for repairs or new devices. (I relied on my personal iPad for work and my employer paid for a replacement, fortunately just a week ago and so eligible for 'open-box' return.) My opinion of Apple would only be (mostly) restored if I see the bug acknowledged in 'patch notes', and hear that people affected get repair and replacement costs refunded on request. I get that affected users were 'a drop in the ocean', but the fact we've been vindicated (it's a firmware 'bug' not (just?) a 'hardware issue') shows that Apple needs a better procedure for this type of situation. Otherwise, they're accepting that some customers are going to get screwed, and they're fine with it.
Symptoms: immediately after updating to iPadOS 13.4.1 (and I assume any firmware 13.4.1 - 13.6), my iPad Pro Gen 2 10.5 reboots to Apple logo 3 minutes after sign in leaving the following in Settings>Privacy>Data Analytics: 2 x "stacks+thermalmonitord...ips" followed by "panic-full...ips" "no successful checkins from com.apple.thermalmonitord in 180 seconds..."
Timeline & attempts to fix: I upgrade to 13.4.1 on/around 10 May; posted in this forum on 19 May; had a tech support chat session in mid-May; emailed customer relations (as suggested by MichelPM) in May; had a Genius Bar appointment on 19 July (when I finally got back to London). I lost count of the number of DFU restores and iPadOS upgrades through 13.6 - none of which fixed the issue.
Let me know how the follow up went - found this one the UK Apple support app, it backs up what you were saying earlier
Any news ?
yes mine was perfectly fine other than the issue with the boot loop. I also just want my iPad back to what it was before these bugs were introduced
Other then the bootloop I have no issues with the ipad.
Other than the reboot loop, my iPad is still in perfect condition. What a shame!
My iPad was perfect until the system update and reboot problems. I am getting used to using my windows notebook again. Maybe this will lead to a permanent migration from Apple
I have also been looking at the Samsung Galaxy S6
Same problem after the update. Took 3 tries to even get this posted without a reboot.
Sadly, this appears to be the case.
Also mine is doing the same after upgrading. I upgrade to 13.5.1 but still the same and keeps on rebooting. When it doesn’t reboot it’ impossible to conect to any wifi. This is crazy
yep looks like the Apple premium that was being paid for piece of mind and great customer service is no more.
I'll def be looking at Android devices when my next upgrade is due.
I got no where with this as well. Expensive piece of brick sitting on my desk and I can use for 2 to 3 minutes then it reboots.
I have exactly the same problem with you.My Ipad pro 10.5 reboots after 3 minutes of use.If I don’t use it it doesn’t reboot.And the same panic string
You are absolutely right.I have the Same problem
As expected from the beta, the 13.6 update didn't address the issue.
iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.