iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.
Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
YES! I can corroborate that the current iPadOS 14 Beta update APPEARS TO FIX the 3-minute boot loop issue. As I write, I've had several hours without problems on Public Beta 3, which is the only one so far to fix the issue. As said by others, make sure you get Beta 3 to test whether it fixes this issue for you. (On my first go at this I was (automatically) given Beta 2, and was only offered the OTA update to Beta 3 the next day.)
TL;DR:
Opinions: (1) Some people posting on this forum seem to have different and/or additional symptoms to the original poster, and the majority including me (symptoms summarised below). So if this fix doesn't work for you it probably means that you have a different underlying problem that needs a different solution. (2) While I'm glad this seems fixed for now, the whole thing leaves a bad taste. Final word from Apple support at every turn has been, 'this is a hardware issue: pay £$500+ for repair'. This fix proves (if we needed proof) that iPadOSes 13.4.1 - 13.6 contained a 'bug' that unnecessarily bricked some relatively recent, top of the range (once), previously fully functional iPads FOR 2 MONTHS. There did not appear to be a mechanism for affected users to get a fair and timely resolution, so some (many?) paid for repairs or new devices. (I relied on my personal iPad for work and my employer paid for a replacement, fortunately just a week ago and so eligible for 'open-box' return.) My opinion of Apple would only be (mostly) restored if I see the bug acknowledged in 'patch notes', and hear that people affected get repair and replacement costs refunded on request. I get that affected users were 'a drop in the ocean', but the fact we've been vindicated (it's a firmware 'bug' not (just?) a 'hardware issue') shows that Apple needs a better procedure for this type of situation. Otherwise, they're accepting that some customers are going to get screwed, and they're fine with it.
Symptoms: immediately after updating to iPadOS 13.4.1 (and I assume any firmware 13.4.1 - 13.6), my iPad Pro Gen 2 10.5 reboots to Apple logo 3 minutes after sign in leaving the following in Settings>Privacy>Data Analytics: 2 x "stacks+thermalmonitord...ips" followed by "panic-full...ips" "no successful checkins from com.apple.thermalmonitord in 180 seconds..."
Timeline & attempts to fix: I upgrade to 13.4.1 on/around 10 May; posted in this forum on 19 May; had a tech support chat session in mid-May; emailed customer relations (as suggested by MichelPM) in May; had a Genius Bar appointment on 19 July (when I finally got back to London). I lost count of the number of DFU restores and iPadOS upgrades through 13.6 - none of which fixed the issue.
Thank you. Was able to update to 13.5. Unfortunately it still keeps rebooting. Has anyone getten a resolution other than the spend $599 to have apple fix it?
No resolution or responses yet. I just noticed there are 2 threads on here with customers reporting this issue!
Keep calling.
My iPad Pro also started rebooting about every three minutes after the 13.4.1 update. I need to be able to fix it.
Read my post above and then look for the support links I already posted a few times, here in this posting.
Good Luck!
Same issue here, but mine iPad cannot even show the Homescreen, it just reboot on Apple logo.
Unofficial Apple care assistance disassemble my iPad and they said it could be an hardware issue.
Thank you very much for your advice.
YEAH!!!! please keep up posted!
I don’t know what number might be in my missed messages? Steve would the number be identified as Apple support?
It was an 800 number. Actually a couple of different ones. One of them did identify as Apple.
It wasn’t a waste for me.... I was persistent and my problem was resolved. It did take some time and a few calls. But in the end Apple did the right thing.
How do you solve the problem?? What the Apple Support did?
I have had the same issue with my ipad 10.5 with no resolution in sight. Keeps rebooting even tried beta software 13.6 and still does it. The cost to service it is almost a new ipad pro.
Keep me posted how you make out. My nearest apple store is 1 1/2 hours away but I just feel I won't get anywhere
UK friends dealing with this issue - please join https://www.facebook.com/groups/609417466624152/ where we can discuss our UK rights to repair or replacement.
iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.