iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.
Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
YES! I can corroborate that the current iPadOS 14 Beta update APPEARS TO FIX the 3-minute boot loop issue. As I write, I've had several hours without problems on Public Beta 3, which is the only one so far to fix the issue. As said by others, make sure you get Beta 3 to test whether it fixes this issue for you. (On my first go at this I was (automatically) given Beta 2, and was only offered the OTA update to Beta 3 the next day.)
TL;DR:
Opinions: (1) Some people posting on this forum seem to have different and/or additional symptoms to the original poster, and the majority including me (symptoms summarised below). So if this fix doesn't work for you it probably means that you have a different underlying problem that needs a different solution. (2) While I'm glad this seems fixed for now, the whole thing leaves a bad taste. Final word from Apple support at every turn has been, 'this is a hardware issue: pay £$500+ for repair'. This fix proves (if we needed proof) that iPadOSes 13.4.1 - 13.6 contained a 'bug' that unnecessarily bricked some relatively recent, top of the range (once), previously fully functional iPads FOR 2 MONTHS. There did not appear to be a mechanism for affected users to get a fair and timely resolution, so some (many?) paid for repairs or new devices. (I relied on my personal iPad for work and my employer paid for a replacement, fortunately just a week ago and so eligible for 'open-box' return.) My opinion of Apple would only be (mostly) restored if I see the bug acknowledged in 'patch notes', and hear that people affected get repair and replacement costs refunded on request. I get that affected users were 'a drop in the ocean', but the fact we've been vindicated (it's a firmware 'bug' not (just?) a 'hardware issue') shows that Apple needs a better procedure for this type of situation. Otherwise, they're accepting that some customers are going to get screwed, and they're fine with it.
Symptoms: immediately after updating to iPadOS 13.4.1 (and I assume any firmware 13.4.1 - 13.6), my iPad Pro Gen 2 10.5 reboots to Apple logo 3 minutes after sign in leaving the following in Settings>Privacy>Data Analytics: 2 x "stacks+thermalmonitord...ips" followed by "panic-full...ips" "no successful checkins from com.apple.thermalmonitord in 180 seconds..."
Timeline & attempts to fix: I upgrade to 13.4.1 on/around 10 May; posted in this forum on 19 May; had a tech support chat session in mid-May; emailed customer relations (as suggested by MichelPM) in May; had a Genius Bar appointment on 19 July (when I finally got back to London). I lost count of the number of DFU restores and iPadOS upgrades through 13.6 - none of which fixed the issue.
You weren't expecting them to say "oh yes, we know we have a problem with our release" did you?
They never admit fault. I was told $599 to fix it - and they would send me a refurb.
Refer them to this thread. I had success... be persistent. Multiple users upgrade to a new version of their OS, and it caused a hardware problem. Not the other way around....
You are 100% right about this. I activated my analytics so they can see for themselves what's happening. I'll contact Apple Support again with a link to this thread.
Is Apple going to repair this with the next upgrade? this is directly a result of the upgrade
If the iPad reboots every 3-5 mins will it be able to download and install a new upgrade?
I think it is unlikely that there will be an update to the iPad that will fix it. I'd guess it a baseband/board firmware issue. So, perhaps there is an update in the next package, but I doubt it...
That's my thought exactly. I think that unless they acknowledge the issue, we'll have to wait for iOS 14.
Just keep calling...
So, the squeezing solved the problem for you?
IpadPro 10.5 reboots every 2-3 mins after update to ios13.4.1. Not happy at all. How can this be fixed? It won't stay on long enough for me to backup and factory reset.
I’ve done a factory reset and it’s still doing the same thing - rebooting every 3 mins! Incredibly frustrating
Yeah.. factory reset was not a solution in my case. I tried to do it for about 8 hours.
And I squeezed the entire of my iPad for a ten minute.
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Hopefully, iPadOS 13.5 is coming soon and will address/fix this issue.
13.5 cannot solve this problem. See my new reply.
You can update. Once you click on update, lock your device and don't use it. It'll update and restart by itself. The iPad reboots only when you unlock it.
iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.