iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.

Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?



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iPad Pro 10.5-inch, Wi-Fi

Posted on Apr 10, 2020 3:14 AM

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Posted on Jul 24, 2020 5:41 AM

YES! I can corroborate that the current iPadOS 14 Beta update APPEARS TO FIX the 3-minute boot loop issue. As I write, I've had several hours without problems on Public Beta 3, which is the only one so far to fix the issue. As said by others, make sure you get Beta 3 to test whether it fixes this issue for you. (On my first go at this I was (automatically) given Beta 2, and was only offered the OTA update to Beta 3 the next day.)


TL;DR:


Opinions: (1) Some people posting on this forum seem to have different and/or additional symptoms to the original poster, and the majority including me (symptoms summarised below). So if this fix doesn't work for you it probably means that you have a different underlying problem that needs a different solution. (2) While I'm glad this seems fixed for now, the whole thing leaves a bad taste. Final word from Apple support at every turn has been, 'this is a hardware issue: pay £$500+ for repair'. This fix proves (if we needed proof) that iPadOSes 13.4.1 - 13.6 contained a 'bug' that unnecessarily bricked some relatively recent, top of the range (once), previously fully functional iPads FOR 2 MONTHS. There did not appear to be a mechanism for affected users to get a fair and timely resolution, so some (many?) paid for repairs or new devices. (I relied on my personal iPad for work and my employer paid for a replacement, fortunately just a week ago and so eligible for 'open-box' return.) My opinion of Apple would only be (mostly) restored if I see the bug acknowledged in 'patch notes', and hear that people affected get repair and replacement costs refunded on request. I get that affected users were 'a drop in the ocean', but the fact we've been vindicated (it's a firmware 'bug' not (just?) a 'hardware issue') shows that Apple needs a better procedure for this type of situation. Otherwise, they're accepting that some customers are going to get screwed, and they're fine with it.


Symptoms: immediately after updating to iPadOS 13.4.1 (and I assume any firmware 13.4.1 - 13.6), my iPad Pro Gen 2 10.5 reboots to Apple logo 3 minutes after sign in leaving the following in Settings>Privacy>Data Analytics: 2 x "stacks+thermalmonitord...ips" followed by "panic-full...ips" "no successful checkins from com.apple.thermalmonitord in 180 seconds..."


Timeline & attempts to fix: I upgrade to 13.4.1 on/around 10 May; posted in this forum on 19 May; had a tech support chat session in mid-May; emailed customer relations (as suggested by MichelPM) in May; had a Genius Bar appointment on 19 July (when I finally got back to London). I lost count of the number of DFU restores and iPadOS upgrades through 13.6 - none of which fixed the issue.

335 replies

Oct 21, 2020 11:40 AM in response to ccallstar

Such a shame :( I feel like we're never going to get a fix.


I went to the apple shop yesterday and debated this issue with them for about an hour, multiple 'managers' came out but I had no success. Basically told me your outside of your warranty so it's not our problem. They offered me another iPad pro 10.5 for £500 - I had to laugh.


Feel disappointed by apple tbh

Oct 23, 2020 5:47 PM in response to lukeoneill90

I'm stuck on 14.0 Beta 5, but now keep getting prompts that I need to update my software... I'm so afraid of updating and going back to having a brick for an iPad.


I don't understand how Apple can refuse to say it's something on their end. If an update hoses a device, but then the problem miraculously goes away on the device with the installation of a few of the betas (3, 4, 5), it's something within the update. Then, whatever was included in betas 3, 4, 5 that fixed the boot loop appears to get removed from the next set of updates and the devices are getting hosed again.


Has anyone that successfully removed the boot loop with one of the betas upgraded to 14.2 (or one of the 14.2 betas) without returning to the boot loop?

Nov 3, 2020 9:13 PM in response to ssfc

I was an owner of an I pad Pro 10.5 with boot loop problems and was able to get it working by changing to Beta....was worried Apple would update even without my authorization and turn it into a boot loop brick so I just turned it in to Apple for a $270 credit. Used the credit to update my wife’s watch. Now deciding to get an updated iPad or convert to a Chromebook. What a shame to have a perfectly working $1K+ iPad rendered unusable by an operating system update

Dec 19, 2020 7:56 PM in response to CindyRaeC

out of all the posts here, yours is closest to mine:

- have a 1st gen 12.9 Pro

- boot loop since 13.4

- updated MANY times with various ways till 14.0, 14.1, 14.2, got excited with positive news from other users

- last update with 14.2 , it worked for 30 mins.. but then bootloop came back again and not it reboots every 3 mins again

- Me and my family are long time Apple users also.. Between us, Got the 1st gen iPad when it came out, then iPad2, Ipad mini 1, mini 2,iPad Air, Ipad 5th Gen and the iPad Pro 1st Gen. They ALL still work up till now (iPad 1 is stored away and a couple of others were given away). Point is, these iPads worked for YEARS, some were constantly dropped and abused (used outdoors, crammed in a bag when travelling etc) but STILL worked with no issues.

- iPad Pro, being the most expensive, was used carefully and was for indoor use only, used mainly for reading, browsing, office work...which is why I cant accept its a "hardware issue"..


Any updates to your device? Im also having my fingers crossed... will try the update 14.3 now too... :)


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iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.

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