iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.
Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
Ipad Pro gen 2 10.5 constantly rebooting after IpadOS update from 13.3.1 to 13.4.1. why?
[Re-Titled by Moderator]
iPad Pro 10.5-inch, Wi-Fi
YES! I can corroborate that the current iPadOS 14 Beta update APPEARS TO FIX the 3-minute boot loop issue. As I write, I've had several hours without problems on Public Beta 3, which is the only one so far to fix the issue. As said by others, make sure you get Beta 3 to test whether it fixes this issue for you. (On my first go at this I was (automatically) given Beta 2, and was only offered the OTA update to Beta 3 the next day.)
TL;DR:
Opinions: (1) Some people posting on this forum seem to have different and/or additional symptoms to the original poster, and the majority including me (symptoms summarised below). So if this fix doesn't work for you it probably means that you have a different underlying problem that needs a different solution. (2) While I'm glad this seems fixed for now, the whole thing leaves a bad taste. Final word from Apple support at every turn has been, 'this is a hardware issue: pay £$500+ for repair'. This fix proves (if we needed proof) that iPadOSes 13.4.1 - 13.6 contained a 'bug' that unnecessarily bricked some relatively recent, top of the range (once), previously fully functional iPads FOR 2 MONTHS. There did not appear to be a mechanism for affected users to get a fair and timely resolution, so some (many?) paid for repairs or new devices. (I relied on my personal iPad for work and my employer paid for a replacement, fortunately just a week ago and so eligible for 'open-box' return.) My opinion of Apple would only be (mostly) restored if I see the bug acknowledged in 'patch notes', and hear that people affected get repair and replacement costs refunded on request. I get that affected users were 'a drop in the ocean', but the fact we've been vindicated (it's a firmware 'bug' not (just?) a 'hardware issue') shows that Apple needs a better procedure for this type of situation. Otherwise, they're accepting that some customers are going to get screwed, and they're fine with it.
Symptoms: immediately after updating to iPadOS 13.4.1 (and I assume any firmware 13.4.1 - 13.6), my iPad Pro Gen 2 10.5 reboots to Apple logo 3 minutes after sign in leaving the following in Settings>Privacy>Data Analytics: 2 x "stacks+thermalmonitord...ips" followed by "panic-full...ips" "no successful checkins from com.apple.thermalmonitord in 180 seconds..."
Timeline & attempts to fix: I upgrade to 13.4.1 on/around 10 May; posted in this forum on 19 May; had a tech support chat session in mid-May; emailed customer relations (as suggested by MichelPM) in May; had a Genius Bar appointment on 19 July (when I finally got back to London). I lost count of the number of DFU restores and iPadOS upgrades through 13.6 - none of which fixed the issue.
I’m on 13.6.1 now
Is this a beta for 13.7?
Yep same here, beta 6 has made my iPad Pro 10.5 useless again.
anyone know if it has been fixed in beta 7?
No
Boot loop still in 13.7 and Beta 7.
Soooo... they're *really* not going to fix this?
Ouch.
I am wondering the same thing if the new beta has fixed it
Downloaded and played a short movie with no logs. Rebooted around 2 hours in while downloading a second movie with logs which have been submitted. At one hour in right now with no additional logs.
Beta 8 still the same.
Looks like iPad OS 14 final will be released tomorrow - Let’s hope this resolves it for good (not optimistic)
Apple has been provided ample feedback and logs and actually fixed the issue in 3, 4 and 5 before hosing it again in 6, 7 and 8. I guess tomorrow will determine if I stay and Apple customer...
Can't do the OTA update because of the boot loop. Tried to do a DFU update, but that still has 13.7.
Sell your iPads. I finally installed 14.0 (it was easier to go to the moon than to get the update installed), and immediately got the boot loop.
That is so disappointing to hear. Not tried mine yet, but I’m not expecting it to work now.
iPad Pro Gen 2 10.5 constantly rebooting after updating from 13.3.1 to 13.4.1.