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Unexpected shutdown on MacBook

Hello,


I am having unexpected crashes for over 2 months with my Macbook 12 inch early 2015 model. I am really dissatisfied with this issue and tried to find many solutions. I tried plugging in overnight and resetting SMC NVRAM. Nothing changes the situation right now. At first I was convinced that this was the issue of overheating but I have now experienced that this is happening randomly. I researched the forums and found out that the issue may be kernel panic. I also tried to check if there is an issue in hardware by making a hardware test. I had no issues found result. The only thing I haven’t tried yet is to reinstall the MacOS. And yesterday When I clicked on the power icon on top right and saw check the battery allert there. I just want to know if this random shutdowns are happening because of the battery issues or am I having a much more terrible issue.

Due to the covid19 outbreak our local Apple Genius stores are shut down and if I am to confess I have no trust our local apple Certlfled resellers since I heard they were changing some screens with the used ones.

are there many others which are having this issue just like me? What is causing the problem in my laptop?

MacBook, macOS 10.15

Posted on Apr 13, 2020 1:46 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 13, 2020 6:53 AM

Hello Roxy,


I don't have any Laptops, but...


You can save us asking dozens of questions by submitting a report...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report...

https://pastebin.com/


Or use the paperclip at the bottom of a Reply to attach the full report here. :)


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

Similar questions

6 replies
Question marked as Top-ranking reply

Apr 13, 2020 6:53 AM in response to Roxyezgi96

Hello Roxy,


I don't have any Laptops, but...


You can save us asking dozens of questions by submitting a report...

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report...

https://pastebin.com/


Or use the paperclip at the bottom of a Reply to attach the full report here. :)


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

Apr 16, 2020 7:43 AM in response to BDAqua

Hello I haven’t had any time for trying but I am trying something new. I have found out an issue on this forum which is about that Magic Mouse causing some crash on Mac and disabled Bluetooth feature till to see the crack and wanna check its performance during TS4 building feature. Waiting for a stabile connection. This time I will never enable Bluetooth to check it. When I have the crash I’m sure that the machine is still running behind like it’s only the screen black somehow

Unexpected shutdown on MacBook

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