Apple Music draining battery

Hi,


I have an iPhone 8 running IOS 13.4.1 everything is up to date and was performing well until this weekend. All of a sudden my battery started draining much quicker than previously. Looking at the battery usage it seems that Apple Music is causing it. I have attached two screenshots below; one for the last 24hrs and one for the last 10 days. You can see that up until Friday there was little or no background activity however this jumps massively over the weekend. I have turned background app refresh off for all app and yet Apple Music is still draining the battery when not in use; 53% of battery use in the last 24hrs without using the app.


What has changed and what can I do about it? I even tried uninstalling Apple Music and yet it continued to drain the battery!!


iPhone 8

Posted on Apr 21, 2020 5:59 AM

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Posted on May 26, 2020 9:38 AM

On the advice of Apple Support I restored my phone using iTunes as this reinstalls a clean version of the IOS software. Apparently if you factory reset from your phone it wipes the data but doesn't reinstall the software. It worked perfectly and I haven't had any issues since.

182 replies

Jul 5, 2020 2:01 PM in response to Sunny_side_up

I think Apple must fix this. It drains so fast and the phone is getting hot sometimes. Like this is literally damaging the battery and I am not playing any music, the app has no reason to do anything, I’m not using the Apple Music service, I just bought and downloaded a couple of songs a few days ago then forgot about it, I haven’t even listened to them yet.

I’m surprised this hasn’t made it to the news yet as this is potentially very embarrassing for Apple

Jul 6, 2020 7:31 AM in response to mr_woodpecker

I have an iPhone 6s, iOS 13.5.1, with a 6 month old battery (replaced in January 2020) which still operates at 95% capacity. Have not had issues with battery drain until 7/4 when phone was hot to touch after charging overnight, which has now happened three days in a row. Throughout the day the battery drains quickly. I have not used Apple music since last weekend (6/28), but according to Battery stats, on 7/5 Apple music had used 67% of battery, with 6 hr 43m in background. Paired devices include an Apple watch series 2.


As I have typed this message, my phone battery has gone from 98% to 89% (yes, down 9%) over about 5 min, despite having only opened Settings. Prior to this my battery would stay over 90% charged for a few hours even after using the phone for several tasks with different apps.


I have not had this issue with my phone before 7/4, but looking at this forum it appears that several other iPhone owners are currently experiencing this.


How can this be fixed? What has worked for other users?

Jul 6, 2020 9:10 PM in response to mr_woodpecker

I knew this issue had to be bigger than me and the comments confirm. I started having this issue Friday 7/3 and called Apple today after spending the weekend turning off every single setting I could think of to try and fix it.


Apple had me first try a setting reset, then had my do a full factory reset from my computer. I wasn’t able to do it till this evening so I’m supposed to call back tomorrow to update them, but it didn’t work. It didn’t fix the issue and the backup is taking forever to load completely on my phone. It’s been 3 hours and I still have no pictures. And that whole time Apple Music has been running in the background. They need to get this fixed ASAP because it’s bull they my decently new phone with 90% battery health is dying in under 2 hours of some use. I mean 42 hours of battery in 3 DAYS?!!? That’s insane.


I have an iPhone X FYI.

Jul 7, 2020 1:24 AM in response to stratus0120

Me too! So I stopped the downloads and fully charged my Iphone X, within 2 hours it had dropped to under 10% battery again... bc Apple Music again used 68% of my battery in the background. I am using it while plugged in now. I turned off cellular data for Apple Music, lets see if that works. This has been happening for at least a few days (today is 7/6/2020) but possibly a week or 2. I use Apple Music on a near daily basis and a few days ago (sometime after I installed the latest update) the app prompted me to change my cellular data settings for Apple Music. I can’t remember what I was doing when it popped up, it is possible I was adding a song or album to my library. At that time I allowed Apple Music to use cellular data. Maybe that’s the problem, I don’t know yet.

Jul 7, 2020 2:50 PM in response to PaperxTigrs

Don't bother. You'll end up deleting it again. That's where I've stopped.


I've tried all the ideas brought here - it does not work fine even on cleaned phone, with iOS restored through iTunes. So I wait for the update. I'd give a try to iOS 13.6 beta, but it should be no more than few days - I can manage. I just hope, Apple knows what happen on 2 / 3 of July and they will react.

Jul 8, 2020 7:23 AM in response to mr_woodpecker

Another user here with the same problem. iPhone 11 Pro running 13.5.1. My battery issue is definitely linking to Apple Music. Can’t download songs from iTunes Match or Apple Music at this time. Download just endlessly spin. I look forward to them fixing this as it’s a huge problem. My solution at this time was to delete Apple Music and wait for the next update. In the meantime, I’m taking advantage of the free 30 day trial of Tidal Hi-Fi and am really impressed by the sound so far. However, offline downloads are HUGE! Downloaded one 60 minute album and it was over a GB! Sounds great though. Priorities...

Jul 8, 2020 9:30 PM in response to mr_woodpecker

+1 Same issue.


On old iPhone SE running 13.5.1 with a paired Apple Watch Series 2. First noticed because phone was uncomfortably hot in my pocket, around July 5 or 6. Inspecting Battery Usage, I saw Music app was far and away the biggest battery hog, with a note about Background Activity being a contributing factor.


I turned off Music app’s background app refresh (Settings>General>Background App Refresh). This seems to have worked, as the Music app no longer shows up as a top offender in the Battery Usage list.

Jul 11, 2020 12:27 AM in response to Do-not-make-me-buy-a-samsung

It seems, like the issue was solved by Apple. For those of You, who still experience it, I suggest, You at least hard restart Your devices. If this does not help, You can try deleting the Music App, hard restarting Your devices, and then reinstalling app from store, logging in, syncing library. See if this helps. I am not sure, if the solution works without those steps, since I was taking all of them many times, before the issue was gone in my case.


Of course, it's possible that the solution was not rolled out to everyone yet. There was no statement from Apple.


Also, Apple Music had some other issues in last few hours - my music library was not syncing across my devices for few hours. But this happens once for a while and resolves itself after some time.

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Apple Music draining battery

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