Level 1

13 points

HomePod won't play iTunes Match songs by name

I have a HomePod, and an iTunes Match subscription. When I try to have the HomePod play a particular song:

"Hey, Siri, play All These Things That I've Done by The Killers"

Siri says that it can't find that song in my library, even though it's there (confirmed on iPhone, iPad, Mac).

I can then say, "Hey, Siri, play some Killers", and the HomePod will start playing songs by The Killers.

When the song that I requested by name comes on, I can say, "Hey, Siri, what song is this?" and the HomePod says, "This is All These Things That I've Done by The Killers".

So why can't HomePod find these songs by name?

(I've tried this with multiple songs and artists. Results are the same as described above.)

Posted on Apr 22, 2020 9:12 AM

Top-ranking reply

‹db›

Level 1

43 points

Posted on Jul 5, 2020 2:59 PM

Old Chap wrote:

I have found that this only works with Recognise my Voice turned off. This setting is found in the Home app. Tap the little house logo and then tap on your name in the People section. Turn off Recognise my Voice.

You lose the ability to personalise the HomePod via Siri when asking for your Calendar events etc. but I’d rather be in control of my music. My wife can also control the music too as it uses our Family shared iTunes Match subscription.

Thank you for posting this! This is exactly what the problem was for me!

My wife and I each have our own personal iCloud accounts, but we have a third shared iCloud account that we use for all purchases as well as iTunes Match. When Recognize My Voice is enabled, our HomePods cannot access the music & playlists in our shared iCloud account - even though both HomePods are configured to use our shared iCloud account for Media!

Turning off Recognize My Voice immediately fixes the issue!

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20 replies

EasyOSX

Level 1

16 points

Aug 30, 2020 6:11 AM in response to Squuiid

I can confirm this as well, though I still have some weirdness where if I ask it to play a certain artist it will play the wrong songs, but I can request those albums and songs specifically and they play. Also some genre weirdness, like not all songs in a genre playing when I ask for that genre. This could be from some troubleshooting I had tried to do with my iCloud Library beforehand.

rainwadj Author

Level 1

13 points

Apr 22, 2020 12:42 PM in response to QuickPost

Done. Thanks.

EasyOSX

Level 1

16 points

Jul 25, 2020 3:42 PM in response to rainwadj

Here to confirm this as well. Noticed it when I'd asked to play a particular genre that it would only play the one album I bought through the iTunes Store, not any of the ones I had purchased elsewhere and added to iTunes. Thought it was an issue with my iCloud library because I had previously had an issue where Siri would erroneously play Santana as "Jazz" music, and I had to fix that in iTunes on my Mac. The only way around this is to turn off "Recognize my Voice" entirely, which means I lose my Siri Shortcuts and Reminders functionality. I didn't have this problem previously with the HomePod, and I'm not sure when I crept into my HomePod. I'm sent a complaint through the Product Feedback page, and I've reset the HomePod 2 or 3 times now to try and fix it, so hopefully Apple fixes this soon.

‹db›

Level 1

43 points

Jul 17, 2020 8:57 AM in response to Squuiid

Just to be sure:

Did you try disabling Recognize My Voice on the HomePod?

turingtest2

Level 10

278,061 points

Jul 17, 2020 9:23 AM in response to Squuiid

Badger Apple via Feedback - HomePod - Apple.

tt2

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HomePod won't play iTunes Match songs by name