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Black screen problem on Macbook pro!

I have this kind of issue recently, when it’s like this (image) from below the screen, whenever i wake/start my mac and login it seem still working fine, the touchbar still there, the music are still playing but the screen is black. Sometime it doesn’t went black at first but when i turn mac screen wider from the keyboard it went black. No problem with battery and i didn’t drop it and i tried fix by using guide on net about blackscreen issue also but i think that’s not my mac problem and it’s has something to do with the screen. Please advise me what problem this mac have and how i able to fix it. Thanks.


MacBook Pro 13", macOS 10.15

Posted on Apr 23, 2020 4:46 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 23, 2020 5:16 AM

Take it in for a known hardware issue with the projector cable.


Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


You can send it in, Apple will ship you a box for delivery

Call (800) MY–APPLE (800–692–7753)


https://support.apple.com/displays/repair/service

Get your Mac ready for service - Apple Support



An alternative work-a-round for you is to connect to an external monitor

3 replies
Question marked as Top-ranking reply

Apr 23, 2020 5:16 AM in response to Đam mỹ muôn năm ahihi

Take it in for a known hardware issue with the projector cable.


Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


You can send it in, Apple will ship you a box for delivery

Call (800) MY–APPLE (800–692–7753)


https://support.apple.com/displays/repair/service

Get your Mac ready for service - Apple Support



An alternative work-a-round for you is to connect to an external monitor

May 3, 2020 5:00 PM in response to Đam mỹ muôn năm ahihi

I did a search and this is what I found.

Shut down the Mac and connect it to your MagSafe adapter and a wall outlet as usual. Hold down the Shift+Control+Option+Power button at the same time for a few seconds. Release all keys at the same time, then boot theMac as usual.


I'm just a level 2 person and a level 9 person has a better suggestion then me. Follow his instructions first to get it solved before you used mine as a level 2.

Black screen problem on Macbook pro!

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