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smitmit Author

Level 1

18 points

Direct TV / ATT care code 205.4

I am using Apple TV model A1842 w/tvOS 13.4. I select Directv as the provider and use my tested and working Directv user account as well as my tested and working password. The response message on the Apple TV is:

I have tried it many times and am certain it is not a typo issue. I am able to log into my Directv account on computers and ipad with my known credentials and am not having any issue - tested by watching an Showtime show.

I have reset the Apple TV to factory setting and restarted with no change whatsoever. Please help

[Re-Titled by Moderator]

Apple TV 4K

Posted on Apr 28, 2020 12:09 PM

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70 replies

May 9, 2020 9:54 AM in response to Jaydownsouth77

Good point. No problem with FireTV logins.

May 10, 2020 9:18 PM in response to Philburgh

Yup. This happened a week ago for us. We had zero problems for YEARS with DirecTV and AppleTV.

Then, suddenly kaboom.

May 11, 2020 1:51 PM in response to schuylerk

I agree I dont have the time or patience to do the work around I'm lucky to have an abundance of android tabs laying around so the kids are using those until it's fixed