How long does preparing to ship take?

I ordered the 2020 MacBook Air with a custom configuration of 16 GB ram and i7 processor. My order just moved from processing to preparing to ship on Monday. How long does it usually take for it be shipped after this stage, if anyone has experience with this sort of order?

Posted on Apr 29, 2020 3:22 AM

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Posted on Aug 6, 2020 10:48 AM

Here's how it went for me. I know when trying to research the same topic as you this is the sort of answer I was looking for.

I ordered a 27-inch iMac with a memory upgrade. The whole process took 13 days for me. I'm sure there are lots of things that can make an order take longer, but this is how it went for me.


Order Placed: July 22nd

Processing: July 23rd

Card Charged: July 25th

Preparing to Ship: July 28th

Shipped: July 29th

Delivered: August 4th

298 replies

Aug 15, 2020 10:17 AM in response to applepro2020

I Ordered MBA last July 25

Card was charged: August 7

Preparing to Ship: STILL August 7 and is not even moving AN INCH from China. based on the invoice, it should shipout by August 13 yet no progress. expecting to receive it by Sept. 3 as what is said.


Hope they can show their concerns for us buyers by giving us hints why it's taking so long. it's actually even harder to wait since the item is already paid. All I need is an assurance that it will be sent safe and sound on the said date. That's it.

Aug 19, 2020 6:55 AM in response to Rose7717

Mine finally ticked over from processing to preparing to ship this morning (19th Aug) after I ordered on 3rd Aug (To United Kingdom). My delivery window is 18th to 25th. The delivery times are insane. How are other companies managing to keep up with demand during pandemic but Apple can't? Crazy for such a huge company.


I suppose I can't really complain at the moment as they did make it clear that the delivery window was that from the start, however if they miss it I'll be very annoyed. Not really the way to treat customers who are dropping £1k on a computer! Glad to find other people who are having the same issues and it's not just me.

Aug 24, 2020 3:57 PM in response to hedgehog2001

hedgehog2001 wrote:

I’m not sure if I’ve got high standards or something, but I ordered a custom configuration mac a couple of days ago and nothing has happened. Becoming slightly confused now as when I bought my iPad back in March it was delivered literally the day after I ordered it.

You're comparing how long it takes to get a device with a customer configuration versus an off the shelf item. A custom configuration is going to take longer. Also, depending on when in March you ordered the iPad, things were different. Supply chains were more intact. Delivery services weren't overwhelmed.

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How long does preparing to ship take?

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