Airpods Pro get disconnected on Macbook Pro

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Level 1

8 points

Airpods Pro get disconnected on Macbook Pro

AirPods Pro pair correctly with Macbook Pro (MAC OS Catalina 10.15.4) and randomly while using call apps such as google hangouts, cisco webex, etc. they get disconnected. The BT connection gets lost and I have to connect them again manually.

Happens several times during calls with no apparent pattern. The AirPods Pro are fully charged and updated (Firmware 2D15).

The strange thing is that while listening to music, watch youtube videos, etc... this problem doesn't show up, only on calls.

MacBook Pro 13", macOS 10.14

Posted on May 7, 2020 2:06 AM

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Answer 1

Best reply

MrBill3

Level 10

103,678 points

May 7, 2020 8:29 AM in response to VaroX

Hello,

See if this link helps. See below:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Good luck.

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Answer 2

CrosaTor

Level 1

4 points

Jun 19, 2020 2:08 AM in response to VaroX

Hi Varox

I think you can try to put your AirPods inside the fridge few minutes before the call. Then, I am pretty sure they will maintain the connection with your MAC. This is the way to avoid the overheat of your airpods that sometimes affect the BT connection.

I hope this can help you

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Answer 3

VaroX Author

Level 1

8 points

May 7, 2020 9:23 AM in response to MrBill3

Hello,

I don't think so because it happens in different locations with different wireless setups... I have the issue located when in a conference call on my Macbook Pro.

Thanks for you answer.

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Airpods Pro get disconnected on Macbook Pro

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