iPad Pro 10.5" continually reboots after 13.4.1 update.

Well, I drained my battery completely and cleaned the connector. IPad still rebooting. So sick of this POS.

To bring the battery to zero, I drained it down to the point where the flashing red battery and lightning cable icons appeared when pressing the power button. Then I carefully applied a clamp to the iPad with a rubber washer pressing on the power button. This started cycling repeated attempts to restart the machine, displaying the battery/ lightning cable icons on each cycle. The iPad went black in about 2 hours with no response whatsoever to external buttons. The battery was as dead as I could possibly get it.

Recharged to 100%. Started with no issue. First crash in around 5 minutes. I will not attempt a 6th factory restore.

So, I’ve done everything to try to skirt this SOFTWARE ISSUE. If Apple continues to tell you that it’s a hardware issue, it is a hardware issue that Apple itself created with a subset of machines produced. I am livid that they’ve bricked our expensive machines, conveniently just beyond the extended warranty period that I ALSO PAID FOR.

So here’s my deal: I’ve been an Apple user since the Apple II showed up on my work desk years and years ago. (Yes, I’m old-an old electrical engineer.) I’ve had numerous new personal and work issued iPhones, 4 home desktop machines, iMacs, iPads, multiple iPods, and MacBooks. If this problem is not solved within the next several months, my Apple days are over. Starting with the tablet, my migration from Apple will immediately begin. And it will be a complete migration. And it will be forever. That’s what happens, Apple, when you break a product with poor software engineering and don’t even acknowledge it to your loyal customers.

You have 4 months. Time is ticking...

10.5 iPad Pro. 2.5 years old and out of warranty.

Just want to update what I did. After trying everything I was able to get an in store appointment. The Genius Bar did not offer any additional help. They assessed to see if it was the battery and my battery health was perfect. If it was not it would have been $100 to replace the battery, but essentially they exchange the device.

Since the stores now take in trade-ins I ended up reading it in and received $230 US in the form of a gift card. I had some reservations about doing this and it was done pre notice of the release of iOS 14.

however a 7th ipad is almost just as good and I can use my keyboard and pencil with it.

I have an iPad Pro 10.5" with iOS 13.5.1

It started to reboot randomly since two days ago (no special os upgrade or anything). Sometime it reboot at around 30s, some other time it can run longer in minutes when I disable all network access.

So I follow the suggestion here to do factory reset the device and pray that it won't reboot during reset/restore. Luckily it finished the whole process in about 2-3h.

I thought it would fix the issue but this morning when I start using it, the iPad just rebooted a few times.

No more option, I will boot a time slot at Apple Store to troubleshoot this week.

Sorry to hear that chum. I updated my wife’s iPad to beta 14.0 some time ago now and it seems to have done the trick.

LotusPilot, that’s great that you have 2 iPad Pro 10.5’s within immediate reach that work flawlessly with IOS 13.4.1, but ours is toast! This is a REAL problem that immediately cropped up with 13.4.1. Nothing including a restore to factory settings has helped. Ours is model MQFA2LL/A. Need help.

Agree!! Operative phrase, Apple: “Started immediately after the update.” I never had a problem until 13.4.1. Now I have an expensive paperweight. How about letting us revert back to an earlier version while you figure out this mess?

Ok, I tried this. I Shutdown all apps (per instructions). Then I forced rebooted (per instructions). Then it restarted and I didn’t open any apps. I waited and it restarted on its own.

So check that off the list, this problem exists even when no apps are running.

I have no apps on my iPad and it still reboots every 3-5 minutes. I even started eliminating Apple apps that get loaded with the IOS. I have only 5 Apple apps still installed at the moment with no improvement. Had nothing to lose...

Software Version - 13.5

Software Build - 17F75

Model # MPF02LL/A

Model Version A1701

I had the same problem as everyone else with failure after updating to 13.4.1. I have been in touch with Apple on numerous occasions and have done a complete wipe and install of 13.4.1 numerous times, and recently to 13.5 with the same problems. It seems there are enough people here with the same issue, Apple should be helping out in some way.

Tried the new update to no avail. My wife says it seems to be more prevalent when she turns a page when using kindle app. Hoping the Genius Bar is able to help you and then we can all visit when they fully open.

I tried to escalate the issue. Got to a second level specialist. She was not able to escalate the issue. Only goes to the 599$ replacement/repair. She's offering me a battery replacement to start with which is cheaper. I do feel it's working around the issue instead of dealing with it.

Sk1dz wrote:

Have you ?

I am not having this issue.

So, no reason for me to even try this!

I have been very aware of how bad Apple's the quality control and quality control of beta developers of iOS has been since iOS 11.

iOS has been basically garbage since the 64-bit hardware/software switch back in 2016 with the introduction of iOS 11.

iOS 11 was complete garbage.

iOS 12 was also, on and off, another bug ridden/quality disaster.

Both iOS 11 and 12, started a huge issue with all years of iPad Pro models ( as well as the new 2019, 10.5 inch screen iPad Air 3 models ) intermittent touch screen issues that still remains pervasive to this day for many more iPad Pro owners than this battery drain issue, currently.

iPadOS 13 software quality has been all over the place and iPadOS 13 has REALLY been bug ridden and has NOT been very stable and reliable, at all!

I stopped upgrading my original 2015 iPad Pro and it is still happily running iOS 10.3.3.

A month ago, or so, I purchased another used, but terrific condition 2016 12.9 inch screen iPad Pro that came with iPadOS 13.3.2 and that has been running very well for me and have NOT updated this iPad Pro any farther.

Unless something drastic happens with the last few iPadOS 13 updates to convince me otherwise,

I will not be upgrading these iPad Pro models until iPadOS 14 in a few more months, in the Fall of this year.

Hello. Problem the same. I wonder how many others are in the same situation… it can’t be a coincidence. It was stable on the initial 13.4.1, then I installed the incremental update and no dice.

[Edited by Moderator]

Of course, it's not a coincidence. The word is already out, mate. Apple MUST fix this software bug. We won't pay a dime to repair the damage they caused to our devices. If Apple continues to disregard us, it'll be time to move to a different tablet maker. It's sad that our loyalty is taken for granted.