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incoming email goes to wrong user

I set up my new MacBook and migrated files from iMac. New laptop now has two user names for me. One links to the old files, one only to new ones. Mail is coming only to new user name.

How can I merge the accounts?

How can I redirect the emails to the user name I want it to go to?


Posted on May 7, 2020 9:35 AM

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Question marked as Top-ranking reply

Posted on May 8, 2020 12:07 PM

Hello jenniefromlewes,


Thanks for using Apple Support Communities! It looks like you inadvertently created two users for yourself on your new Mac and I'd like to do what I can to help.


If you have a Time Machine backup of your Mac, you can follow the steps to restore files to the correct user:

Use Time Machine to restore deleted files or older files


Deleting a user instructions can be found here: Delete a user or group on Mac


If your email account is a POP account, which allows email to be downloaded to only one "device", in this case user accounts. If your email account is IMAP, then email should be downloading to both "devices". The Mail User Guide has a troubleshooting section which can help: Troubleshoot email problems in Mail on Mac


If you have any questions or need additional assistance, you'll want to contact Apple Support.


Take care!

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Question marked as Top-ranking reply

May 8, 2020 12:07 PM in response to jenniefromlewes

Hello jenniefromlewes,


Thanks for using Apple Support Communities! It looks like you inadvertently created two users for yourself on your new Mac and I'd like to do what I can to help.


If you have a Time Machine backup of your Mac, you can follow the steps to restore files to the correct user:

Use Time Machine to restore deleted files or older files


Deleting a user instructions can be found here: Delete a user or group on Mac


If your email account is a POP account, which allows email to be downloaded to only one "device", in this case user accounts. If your email account is IMAP, then email should be downloading to both "devices". The Mail User Guide has a troubleshooting section which can help: Troubleshoot email problems in Mail on Mac


If you have any questions or need additional assistance, you'll want to contact Apple Support.


Take care!

incoming email goes to wrong user

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