External USB Keyboard/mouse randomly stops working on New MacBook Air Early 2020 model running Catalina 10.15.4

The problem happens way less often since the weekend. Currently I have one of those 2-USB-c hubs attached to the laptop with an HDMI cable and two wireless receivers (keyboard+mouse) plus an audio interface connected on another port (using a usb-c to usb-a adapter) and it only stopped working once this morning.

So for me the issue is not entirely solved but it is not as bad as it was last week. I hope it gets properly fixed soon.

Aight guys this is getting atrocious. Still using my anker hub to connect a keyboard, mouse, and monitor to my 2020 macbook pro. Now it lasts about 10 minutes on average before cutting out. When I disconnect the hub about half the time the macbook pro acts as if the screen is still being shared with the monitor, but won't resume sharing when I replug in the hub. This forces me to restart the pro to get everything back to normal. For a $1800 piece of tech this incredibly inconvenient and interrupts me every ten minutes (not great when you are trying to zoom call into work and while youre typing what someone is saying suddenly everything seizes up). I have always loved my apple products but this is just horrible for my view on their reputation (like at least acknowledge the problem and that youre working on it, come on). Coincidently just happened to me again while writing this, so now I'm off to restart my computer for the 5th time today...

I recently purchased a new MacBook Pro that uses USB-C ports I purchased a USB to USB-C adapter and also purchased a USB b to USB-C 2.0 cable. Both return the following that the Lavry AD11 is operating in USB 1.0 with transfer speeds UP to 12 Mb/s on my old MacBook the AD11 runs at the USB 2.0 transfer speeds up to 480 Mb/s? What can I do to get this device to show as a USB 2.0 device? Also this is a replacement MacBook the other out of the box SMC issue and battery wouldn’t work diagnostic showed this and had to go back then the replacement has issues with USB devices and not recognizing them as USB 2.0 devices limiting transfer speeds. I’m considering a refund and return too many problems.

This is not just a logictec unifying receiver problem. I have such a device and assumed that was it. I also have a macally wired mechanical keyboard that has the same problem when using an apple bluetooth mouse.

Over the last few days I have found the "freezing" to happen more frequently. I have also found that if I unplug all USB devices and plug them back in after 5 mins the "frozen" devices will work again. However doing that seems to mean they will freeze again much quicker.

A reboot normally means I wont experience the dreaded "freeze" again that day.

If I do an SMC reset (hold down shift, ctrl, option and power button) I might not even get the "freeze" that day

All very frustrating

Jeffery Snell I'm not clear what setup you have at the moment thats working, do you think you could upload some pictures or amazon links or something?

Yep I know that Bluetooth connected mouse will work fine. I just hope I have found the cause that disconnected all my other peripherals. That might have been the Logitech Lightspeed dongle and hopefully not the Unifying.

It's not the dongle. I also have other mice that are normal wired mice and the issue has happened with them plenty of times without any kind of lightspeed connector attached to the mac.

Again, it's USB 2.0 devices in general - not any specific device that 'causes' it. The macbooks are defective, not the devices.

You are clearly followed a troubleshooting procedure of proving that the issue is the USB 2.0 controller at the computer's end and not at the mouse end, yet another classic case of proving the root cause.

I'm an new Apple user, joined September 2019, almost a year now.

I switched from android to iphone/ipad , Galaxy watch to Apple watch 5, Windows 10 and Ubuntu to MacOS MPB 15" 2019 (for work) and a new MBP 13" 2020 (This is the only device I experience issues with).

Before this huge transition, I've heard a lot of haters talking about how Apple service experience is the worst , and unfortunately, it didnt take long for me to also experience the same, I went through a lot in order to try and resolve this issue, however Apple insist that all the HUBs are the culprit in this case (works fine on the MBP 15 2019, remember !) , and Apple do not want to take responsibility of their regression in a production product.

If Apple will continue to ignore this issue and will not respond with a solution, I'll be the first to leave.

I have a 2020 MacBook Pro i5. I have had this very issue since I bought my Mac about a week ago. Not even external third party mouse but even the Magic Mouse is going erratic when external USB-c items are connected (This even happens when I connect external hard drives).

This is becoming so frustrating and the computer is simply unusable. I hope things will get corrected with MacOS Big Sur update..

This is very unlikely of APPLE!!!!

After further investigation I find that the USB problems that I am having with my Mac Pro 2019 is a hardware/software issue between my Mac Pro and a USB Type-C Hub that I have been using since I purchased the computer. I do not know if the HUB failed - or if the Mac Pro just stopped talking to it for some software reason... but it no longer works... it does not show up as a device connected to a USB port in System Information.

I replaced it with an USB-A hub that connects to a Mac Pro USB-C through a small USB-A/C adapter - and now everything is operating as before.

My problem is clearly different from others posted here.

I still have a BlueTooth PCB problem with my Mac Pro that needs to be repaired when Apple Service is available in my area.

I use MacBook Pro 15 2019, I'm still on macOS Mojave 10.14.6 and it has started happening a couple of weeks ago with my wireless Logitech mouse which had been working just fine. If this issue has been there for a month and it affects so many people why is there no response to this?

Just checking in to clearify that my problem with lost connection with USB A-hub on my MacBook Pro 13 2015 model has been identified. It is not the same problem as you other guys have with your 2020 USB C-models. The problem is related to the Logitech Lightspeed dongle crashed the connection to the whole USB-A hub when the Mac goes in idle mode. Logitech Unifying dongle works fine in the USB-hub. I moved the Lightspeed dongle to the one free USB-A port left on my MacBook. Voila! No more missed connection to the USB-hub.

And weirdly enough the Logitech mouse dongle today works with a USB C/A adapter. Ethernet connection in the USB-C dock failed but it started functioning again after I removed the charging cable and disconnected the dock for a while. At the same time SD card readers in the device started functioning - didn't do that yesterday. Might be that my dock is just a piece of junk but based on what's happening with other users I put my blaming finger on the computer until an official explanation of what's going on is given. Of course The Manufacturer can never admit the problem is on their side, that's the world we live in.

I still experience freezing on Catalina 10.15.6 - USB mouse and keyboard stop responding and only the built in keyboard and trackpad work. Reboot fixes it. It's less frequent than in the previous version, but still happens two-three times a week.