External USB Keyboard/mouse randomly stops working on New MacBook Air Early 2020 model running Catalina 10.15.4

Nope, it doesn't I did try that!

No luck, even with the new Apple ID the problem stared again. So the hypothesis of hands-off can be nullified!

Yes, no change in the erratic behaviour of the mouse after the update. If not, it is more than what it used to be - especially with the Magic mouse 2! I'm really disappointed!

I'm having this issue as well, and it's severely disrupting my workflow. When is the fix going to be released?

This is happening to me aswell. I also restored from a Time Machine backup.

Link to my question.

I have a late 2016 MBP and the latest OS updates. This morning, none of my Logitech USB devices (K750 keyboard, M310 mouse) worked either. I thought it might be a faulty older usb 2 hub, but testing with a new USB-C to USB 3 hub, I got no recognition of the devices. I needed to work rather than troubleshoot all day, so I bought an extended mac bluetooth keyboard and magic mouse, which work well. I am also concerned that there is something going on with the usb connectors or how the system software handles usb 2 devices. I did upgrade both the firmware and the logitech unifying software prior to going all bluetooth. Please fix this issue..it sounds like something more than external hardware. Thanks

Apple now states that my (3 different) USB hubs are inferior and that they cannot guarantee that it will work. I just have to buy the Belkin 4-port USB hub from their website. If the problem still persists, I should call again. The hub on their website has a delivery time of 3 to 4 months, which you can also purchase via Amazon.

I have little faith in it, but I'm going to try it. Strangely enough, I haven't had an interruption in USB for a few days, while nothing has changed. I do notice that the USB devices are classified differently in the system overview.

Chiming in to say I have the same problem on a Macbook Air 2020. I'm using the Anker USB C Hub. I attach a HyperX USB Mouse, a HyperX USB Keyboard, and HDMI to the port. After a few hours, the mouse and keyboard will stop working.

Unplugging the USB-C port and/or the mouse/keyboard doesn't do anything. I have to restart the computer. However, the HDMI still works.

Apple, please issue a statement soon. I am seriously considering refunding my new computer

Ok, so this week I decided to get a Mac Mini (i5, 512GB, 16GB) to use with my eGPU so I can have a more permanent desktop replacement then my MBP 13" (which I am having the same issue as everyone else and posted further up in this thread about). The great thing I liked about the Mac Mini was its size, 4 USB-C's and two USB-A outs...

What I found is that, with the exact same setup - Aukey 7 port USB-A powered hub (which I had issues with using 2.0 keyboard/mouse freezing when attached to the Apple USB-A to USB-C single adapter), I have no issues at all with this setup when plugged directly into the Mac Mini USB-A 3.0 port (Minus the USB to USB-C adapter of course).

So that makes me think there is something with the USB-C ports/chip/software (I am no engineer) as going from USB-A to USB-A seems to work without an issue. Been using it for about 4 days now without a single freeze, drop, hiccup, etc. It "Just works"...

Not sure what this means for the MBP's, as I still having the same issue with my 2020 MBP 13" as everyone else.

The latest MacOS update (10.15.6) DID NOT fix my USB issues on the Late 2019 MacPro.

I am still unable to use a USB-C/TB port expander - - although the port expander used to work on the Late 2016 Mac Pro with an earlier 10.15 version - and it also continues to work on a 2016 MacBook Pro.

The update mostly fixed my issue.

I am NOT using any logitech devices, but I have the Microsoft Scult keyboard/mouse. If the dongle for these devices was connected then the ALL USB devices would all stop working every 1 - 2 hours. To fix I could unplug all the USB C dongles and plug them back in. (SUPER ANNOYING to have my webcam/speakers/mic stop working while on a video conference multiple times a day).

Now with the update, the USB devices keep working all day - but at what feels like the same interval as before when things stopped working, the mouse pointer becomes choppy (e.x. does not track smoothly across the screen). It is not too bad - but annoying. If I unplug and re-plug everything in then it works perfectly again.

Updated to Catalina 10.15.6 on my 2020 MacBook Air. I bought an Apple external USB 2.0 /HDMI adapter and the USB would randomly eject the USB (I'd get the message "USB not ejected properly") the HDMI for my external monitor worked. I decided to try another brand of adapter and had the same results. I just bought a LaCie external hard drive and have had no issues (still stays connected), however, I still cannot transfer files from USB 2.0 to my MacBook through ANY adapter. Please fix.

I've had this problem consistently over my last three MacBook Pro's - Thunderbolt 3 (or its implementation on Macbook Pros) just doesn't seem to be very good - I've tried multiple different (all very expensive) thunderbolt 3 docks to connect my two monitors, ethernet cable and (numerous different powered, high quality, expensive USB hubs) - I think it's pretty scandalous really that the most basic, simple functionality like CONNECTING PERIPHERALS doesn't work, and hasn't worked on MacBook pro computers for years. Pretty disgusted with apple's noncommittal response to this issue

I just got my 2020 13-inch two-port MacBook Pro back from its second attempted repair at Apple. Apple said they could find no connection issues with the laptop.

It still won’t maintain a connection to my monitor via a hub. The signal to the monitor keeps blacking out for a few seconds over and over again - every couple of minutes.

I called Apple Support and asked them to watch it via my iPhone and they could do that and saw the problem.

They said that the issue is that the monitor has a refresh rate of 60 Hz but that the Satechi hub that I bought from Apple in May only has a refresh rate of 30 Hz, and they think that must be the problem.

They then tried to find a multi-port hub that would support a 4K monitor with 60 Hz refresh rate that would be compatible with the two-port MacBook Pro - and couldn’t find one.

The closest they came was a USB-C Digital AV Multiport Adapter that Apple sells - but it only lists being compatible with the four-port 2020 MacBookPro, not the two-port.

I told them that it was Apple’s responsibility, since they were marketing the two-port 2020 laptop as a “pro” model, to make sure that there was a hub that would connect it to a monitor with a refresh rate of 60 Hz, especially to a 2019 monitor with a refresh rate of 60Hz.

They said well it would connect to the monitor if I didn’t use a hub but connected it directly via an adapter. But I told them that since there were only two ports, and the other port was needed for the power supply, then I wouldn’t be able to use a webcam or any other peripheral - not even a memory stick. And that I couldn’t think of any professional who only used an external monitor and no other peripheral.

They said if I went without the power cord, it could support two peripherals. I asked them for how long could it do this if you were at a Zoom meeting. And how reasonable did they think that answer was.

 And I have no real idea of whether the refresh rate of the monitor is actually what’s causing the connection issue. Or whether this is yet another rabbit trail. I've been trying to solve this problem since I bought the laptop in May 2020.

I've done more types of restarts and resets than I can remember, all the software updates, replaced the hub, the HDMI cable, the external monitor, and my backup drive, sent it in to Apple repair twice, called Apple Support 8 times, called the makers of both hubs, both monitors, and the backup drive.

I gave up on using my Logitech mouse with my 2020 MBP because it would lose control of the mouse several times a day. I got a new Magic Mouse, and the connectivity is always good with it.

My 13-inch two-port 2020 MBP is finally connecting with my external monitor via the Belkin 4K 60Hz adapter. That takes one of the two ports. I am feeding the power cord for the MBP into a Satechi hub I bought from Apple. I have my webcam (which I bought in May 2020) plugged into that hub, but sometimes the webcam signal just quits; it also quits using the C-port-to-USB adapter I bought from Apple.

There have been many reports of the 2020 MBPs not connecting well with USB 2.0 devices. Logitech has come out with a USB 3.0 webcam - the Brio Ultra HD Pro Webcam - fairly expensive. I ordered it and hope it does the trick. There's a USB-C port on the Satechi hub.

I'm teaching online, so I need peripherals that work.