Free year of Apple TV+ is expiring but I can't sign up?!

Here’s how to redeem it:

Turn on your new Apple device and sign in with your Apple ID.

Open the Apple TV app. Make sure your device is running the latest version of iOS, iPadOS, tvOS, or macOS.

The offer should be presented immediately after launching the app. If not, go to the Apple TV+ channel page where you’ll see the offer.

Tap Enjoy 1 Year Free.

Apple TV + Offer

https://support.apple.com/en-us/HT210573

You might need to find Apple TV+ within the TV App. (Swipe up) It’s in that. Don’t sign up for 7 days or this will void the one year.

The offer is valid for 3 months from the date when you setup your phone, so if that was in late Feb then it would coincide with a late May expiry. You would then need to claim it on that new device, it can't be done on one of your other devices. If you are still having issues then you will need to contact Apple, but you would want to do it fairly quickly to make sure it is still valid.

I know but does it actually say to use the new device to activate the free offer? It says to activate the new device with your Apple ID, , but once that's done, it’s all recorded that your Apple ID has set up a new device, then you have three months. My family members all used other devices: New iPhone, claimed offer on iPads.

Yes it does. The offer is tied to the device and needs to be claimed on that device, the subscription will be available on other devices once the offer has been claimed. There may be select users who experience otherwise but that is not the normal procedure and is not what what I would use to advise others.

I was informing the OP of the procedure when you shared said experience and made the claim that the offer could be redeemed on any device. I was merely stating that your experience is not the normal procedure, and would ultimately be misadvising users who read it when that experience won’t be the case for most. There’s no point to in circles on this so let’s just leave it at that.

I claimed mine on another device. Bought new MacBook, claimed it on my ATV 4 K. It goes by your Apple ID having activated a new (qualifying) Device.

That is not the normal procedure

I was merely sharing our experience of how 4 of us claimed it