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We could not complete your purchase cancelled

I made a new apple ID and user on my macbook i went to the app store and got greeted by this lovely message i cant fix it help

MacBook Air 13", macOS 10.14

Posted on May 20, 2020 10:33 PM

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Question marked as Top-ranking reply

Posted on May 21, 2020 1:23 AM

I have the same problem on my MBP (2015) running Mojave too, and it wasn't a problem a few days ago. Also my Apple ID works perfectly fine on my phone so it must be some sort of central problem, I guess.

70 replies

May 21, 2020 11:55 AM in response to zain62

Same as everyone else here. Two separate computers with the same exact issue. They were both updated to Mojave within the last 5 days. Was hoping to update to Logic 10.5, but I'm not able to do anything in the App Store. I've spent way too much time on the phone/chat with Apple support over the last 24 hours. I have a case open as well, and sent them data from my computer. The rep said she would call me back in a few days (Monday). Not sure what that means.

May 21, 2020 12:20 PM in response to mindqust

Just spent a couple of hours with Apple. They don't know what's going on. They ran a diagnostic on my computer and now I have to wait to see what comes up. A note, this was happening even before I upgraded to 10.14.6, so I'm sure it's not the update. But everything seems to be off kilt anyways, not really sure what's going on. Don't want to upgrade to Catalina, too many issues with music programs and the whole 32 bit thing. I hope they fix this soon.

May 21, 2020 1:00 PM in response to zain62

[1] Signed out of iTunes and App Store and made sure to quit both apps.


[2] Deleted caches


cd ~

rm Library/Preferences/com.apple.storeagent.plist

rm -rf Library/Caches/com.apple.SoftwareUpdate

rm -rf Library/Caches/com.apple.storeagent


rm -rf Library/Preferences/ByHost

chmod 755 Library/Cookies


[3] Deleted plist in /Library/Security/Trust Settings


[4] Rebooted the **** machine.


Checked Console: AMSURLRequest: Failed to fetch GUID schemes from bag


NOT WORKING

May 21, 2020 1:35 PM in response to mindqust

This is exactly what I did: nothing and both Configurator and App store work.

Not iTunes , but that one is not doing updates since mid March

and Apple is not doing what they should. I can download iOS updates but not apps


I feel for all users who went through so many loops because Apple support suggested them to do that

I would have done it too if it was only me having the issue but when

an issue like this one is affecting so many, the reason is not on your computer


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