kernel panic(cpu 0 caller 0xffffff801aadf3c2)

Question

Level 1

8 points

kernel panic(cpu 0 caller 0xffffff801aadf3c2)

having issues with my computer having kernel panics (about once every hour)

*i have tried running a Python script in the background to prevent the CPU from dropping too low where the computer shuts down but this seems to be a new issue.

using MacOS High Sierra (10.13.6) on a MacBook Pro Retina 15-in (2014)

22020-05-22 00:03:33 Kernel Panic (5 times)

Details:

panic(cpu 0 caller 0xffffff801aadf3c2): "c_decompress_page: c_segno 34

97551 >= c_segments_available 24576, slot_ptr(0xffffff803ef2a7d8), slo

t_data(3ff55e50)"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/

xnu-4570.71.2/osfmk/vm/vm_compressor.c:3543

3rd party kernel extensions:

com.Cycling74.driver.Soundflower

com.getdropbox.dropbox.kext

com.paceap.kext.pacesupport.snowleopard

com.symantec.SymXIPS

com.symantec.internetSecurity.kext

com.symantec.ips.kext

com.symantec.nfm.kext

Mac Pro

Posted on May 22, 2020 1:10 AM

Reply

Answer 1

Lexiepex

Level 6

14,108 points

May 23, 2020 1:39 AM in response to mazuma1

Completely uninstall Symantec, then

Remove all entries from Users&Groups->LoginItems (with the minus sign underneath).

Then restart.

Whenever you use an app and have done, quit the app.

That should clear up a lot.

Then there are certainly some apps, that you do not use or need anymore: uninstall them.

you could free up some space on the SSD to "less wear it".

Reply

Answer 2

Lexiepex

Level 6

14,108 points

May 22, 2020 2:43 AM in response to mazuma1

First of all: uninstall the Symantec software !! With the uninstaller !!

These softwares are counterproductive to say the least.

Then empty the Trash bin and restart the Mac.

Reply

Answer 3

mazuma1 Author

Level 1

8 points

May 22, 2020 10:44 AM in response to Lexiepex

Is it possible that there are other issues? I've been using EtreCheck to get the full report.

Reply

Answer 4

BobHarris

Level 9

56,807 points

May 22, 2020 12:33 PM in response to mazuma1

Since a recent mac update, Norton has been panic'ing macOS systems left and right.

Uninstall Norton. Do not replace it.

Read the following

Effective defenses against malware and other threats

https://discussions.apple.com/docs/DOC-8841

If you must have a placebo that makes you feel better, then run the free version of MalwareBytes. It has at least proven itself to be useful to the Mac community. And as you have to be involved to install malware or adware on the Mac, then ONLY run Malware bytes AFTER installing something. Running it 24/7 is a waste of electricity.

Reply