Usb port stops working after a while on new 2020 mac book pro13, mac OS catalina 10.15.4

Ok, well I have a swap that is due to arrive on the 23rd of June. I will try that machine with excactly the same set up and report back.

This is taking up so much of my time to troubleshoot. I've had too much faith in Apple products that I've doubted my own equipment first.

If you have any improvements or discover anything else, please feel free to pop it in here.

Seems to be picking up some traction.

Looks to be more widespread than I thought.

https://apple.news/Ajw-nML5NQiyWtIQfwVj_uA

I’m starting to think this could be resolved by a future software update.

When it will come... anyone’s guess!

I hope everyone will report to Apple support so that they collect enough data to find a solution. The disadvantage of this kind of media attention is that everyone starts thinking 'they know enough' and are quietly waiting for a solution without reporting

I've read about this. Bit of an expensive fix.

One thing I am really struggling to unders tand is how this is only affecting the MBA and MBP 2020 models.

What did they change? If it is only affecting a this years models then surely that would rule out a OS fault.

Surely if it rules out an OS fault then it must be a hardware fault and if it is a hardware fault then there must be thousands of people with this issue out there.

I keep looking for a patch or fix to come out but I'm not confident it will be soon.

I refuse to buy an accessory at 10% of the price of a Macbook to get USB working. I bought a more expensive display with power delivery to keep the setup simple and minimal.

Which bother me that I don't hear anything from Apple anymore. I have a case open and it is completely radio silence

I've been keeping an eye on the news from everywhere waiting for this to pick up some pace to eventually get something done.

I can't see any annocements anywhere!

If anyone sees this that has connections to Apple Support, would you be able to confirm if this issue is being investigated?

Some big websites have picked up on this and have ran stories.

I even think I saw it mentioned on Forbes.

I’d love to know what is causing it, I just can’t figure out why only this years models are affected. Has to be firmware related as other systems running the same OS are all ok.

I have been in contact with apple support for two months and have spent many hours on this problem. I spoke to several support engineers and uploaded gigabytes of logs. I have excluded and replaced all peripherals. It was persistently maintained that it could not be the MacBook.

But today I got a call from Apple. They still believe that there may be something wrong with the Macbook or MacOs. They started an internal investigation after several complaints. They hope an update can fix this problem. Apple support will contact me as soon as more is known or when a software update is available.

I understand that this is not an immediate solution, but that they finally admit that there may be an issue sounds somewhat satisfying for now

Thank you for the update.

I had to get. CalDigit hub. I paid for the ‘fix’ because I needed to use the MacBook for work.

After a bit more testing, it seems that ANY USB 2.0 device can cause the USB ports to lock up.

Since using the CalDigit hub I’ve not had a single issue. This hub terminates USB 2.0 connections and then presents them to the Mac as USB 3.0 connections.

This is where I think the issues are. I’ve seen other people mention this.

I've just had the update come through on my Mac.

I will keep using the CalDigit hub for the time being.

Glad it has been resolved though. Shame they didn't come out and address it when it was first spotted.

Thanks for your help and the updates.

Quick question that could be related somehow... when you shut your laptop down do you get a sudden bust from the fans?