Usb port stops working after a while on new 2020 mac book pro13, mac OS catalina 10.15.4

I've tried a couple of dongles, including apples own usb-hdmi-usb-c dongle, to connect my hdmi and mouse via usb, however after about 2 hours of use, the usb port just stops responding and my mouse is no longer able to talk to the laptop.

The hdmi port seems fine and there is no issue with the secondary screen connection, but I need to un-plug and plug the dongle back into the laptop's usb-c port in order to get the usb port to respond and use my mouse again.


Until I reconnect the dongle, it doesn't matter what device I plug into the usb port.


What do to?

MacBook Pro 13″, macOS 10.15

Posted on May 26, 2020 7:13 AM

Reply
Question marked as Top-ranking reply

Posted on May 27, 2020 8:37 AM

Hi hyprstack,


Thanks for reaching out in Apple Support Communities. I understand that after a few hours of use the USB-C port on your Mac stops responding and you need to disconnect and reconnect the dongle you're using in order for it to respond. I can see why you'd reach out about this behavior; I'd like to help. I'd recommend using the steps in this resource to reset the NVRAM on your Mac; this will also reset USB ports to their defaults and could help the behavior you're seeing: Reset NVRAM or PRAM on your Mac


I'd also recommend reviewing this information as well:


"Get the best performance from your USB devices

USB specifications all work with each other, but speed and power are limited by the cable or device that uses the earliest specification. For example, if you connect a USB 3 device to USB 2 port, your device is limited to USB 2 speeds, and it can't draw more power from the port than can be delivered over USB 2. In other words, to get the best performance, make sure that the USB port on your Mac and the USB cable to your device meet or exceed the USB specification of the device itself.

If your Mac doesn't recognize a USB device after you plug it into your Mac:

    • Check all connections: Unplug the device from your Mac, then plug it back in, and make sure that all cables and adapters are securely connected at both ends. Test with another cable or adapter, if available.
    • Plug the device directly into your Mac instead of a USB hub or other device, and if necessary test with a different USB port on your Mac or device.
    • Some devices need their own software, such as drivers or firmware. Others work without additional software. Check with the maker of your device, and install all available Apple software updates as well.
    • If your device came with an AC power adapter, use it. Some devices can be powered by the USB port on your Mac. Others need more power than your Mac can provide.
    • Restart your Mac."


About USB on Mac computers


Let me know what you find.



Best Regards.


Similar questions

38 replies

Jun 17, 2020 6:52 AM in response to klaas226

@klass226 It is similar with me. Although I'm plugged directly macbook power adaptor, my dongle only starts to work again if I unplug it completely or if I put the laptop to sleep and then wake it up it. Simply unplugging the usb adaptor for the mouse from the dongle does absolutely nothing.


It is mighty strange. You'd think Apple would not this issue so far into the game.

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Usb port stops working after a while on new 2020 mac book pro13, mac OS catalina 10.15.4

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