Level 1

11 points

Usb port stops working after a while on new 2020 mac book pro13, mac OS catalina 10.15.4

I've tried a couple of dongles, including apples own usb-hdmi-usb-c dongle, to connect my hdmi and mouse via usb, however after about 2 hours of use, the usb port just stops responding and my mouse is no longer able to talk to the laptop.

The hdmi port seems fine and there is no issue with the secondary screen connection, but I need to un-plug and plug the dongle back into the laptop's usb-c port in order to get the usb port to respond and use my mouse again.

Until I reconnect the dongle, it doesn't matter what device I plug into the usb port.

What do to?

MacBook Pro 13″, macOS 10.15

Posted on May 26, 2020 7:13 AM

Similar questions

38 replies

klaas226

Level 1

16 points

Jun 17, 2020 7:12 AM in response to Semazas

I am very curious about your findings after replacing your Macbook. Keep us informed :)

hyprstack Author

Level 1

11 points

Jun 17, 2020 7:55 AM in response to raina_b22

Thanks,

I tried running diagnostics and no issues were found.

klaas226

Level 1

16 points

Jun 17, 2020 8:02 AM in response to raina_b22

I ran also Diagnostics, but it can't find any issues. I already have contact with Apple support. i have an incident id number. However, it has been quiet for a while

hyprstack Author

Level 1

11 points

Jun 22, 2020 8:35 AM in response to klaas226

Yeah, I feel ya. I bit the bullet as my display doesn't support usb-c either.

I am sure apple will probably come back and say we're using it wrong....

hyprstack Author

Level 1

11 points

Jun 17, 2020 6:52 AM in response to klaas226

@klass226 It is similar with me. Although I'm plugged directly macbook power adaptor, my dongle only starts to work again if I unplug it completely or if I put the laptop to sleep and then wake it up it. Simply unplugging the usb adaptor for the mouse from the dongle does absolutely nothing.

It is mighty strange. You'd think Apple would not this issue so far into the game.

Semazas

Level 1

4 points

Jun 22, 2020 8:40 AM in response to hyprstack

Some big websites have picked up on this and have ran stories.

I even think I saw it mentioned on Forbes.

I’d love to know what is causing it, I just can’t figure out why only this years models are affected. Has to be firmware related as other systems running the same OS are all ok.

hyprstack Author

Level 1

11 points

Jun 17, 2020 7:18 AM in response to hyprstack

Has anyone called or has been called by apple customer care about this issue?

klaas226

Level 1

16 points

Jul 17, 2020 9:29 AM in response to hyprstack

I received a call from Apple yesterday, they told me that the latest update schould fix this issue. I can confirm it will 🙏🥳

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Usb port stops working after a while on new 2020 mac book pro13, mac OS catalina 10.15.4