Apple Music doesn't work macOS Catalina 10.15.5

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Level 1

8 points

Apple Music doesn't work macOS Catalina 10.15.5

When I try to choose one of the Apple Music sections: "For You", "Browse" or "Radio" in result I have a redirect to "Albums" section all the time.

Please, help me to resolve this issue.

MacBook

Posted on Jun 5, 2020 12:53 AM

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Answer 1

Andrey_F Author

Level 1

8 points

Jun 5, 2020 10:39 AM in response to turingtest2

Yes, I have an active subscription to Apple Music Service. I tried to do that and my Apple Music were broken. I have access only to Playlists, all my songs disappeared from my library. When I press Browse Apple Music button nothing happens.

On my iPhone Apple Music works fine from my account but from Mac it doesn't

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Answer 2

Andrey_F Author

Level 1

8 points

Jun 5, 2020 1:07 PM in response to turingtest2

I tried to run Apple Music in safe mode using option+cmd but it doesn't help. I also tried to reset a cache but unfortunately it doesn't help too.

No I don't use any VPN software. I use my home Wi-Fi network that are same at my iPhone, and on iPhone Apple Music works without any problems.

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Answer 3

turingtest2

Level 10

274,516 points

Jun 5, 2020 10:44 AM in response to Andrey_F

Try holding down option+cmd as you start Music in case that fixes it.

You can also try Music > Preferences > Advanced > Reset Cache.

Are you using any form of VPN software? That could interfere with connections to the iTunes store.

tt2

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Answer 4

turingtest2

Level 10

274,516 points

Jun 5, 2020 5:40 AM in response to Andrey_F

Works here. Do you have an active subscription to the Apple Music service? Try signing out of your Apple ID and sign in again.

tt2

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Answer 5

turingtest2

Level 10

274,516 points

Jun 5, 2020 1:26 PM in response to Andrey_F

I'm out of ideas. Perhaps Apple Support can help.

tt2

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Apple Music doesn't work macOS Catalina 10.15.5

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