iOS 13.5.1 screen and calling issues

My iPhone XR was updated with 13.5.1 last night (6/9/2020). Since then, my screen is freezing and I cannot answer calls, scroll, etc. Very frustrating. What can be done to fix this?




[Re-Titled by Moderator]

iPhone XR, iOS 13

Posted on Jun 10, 2020 2:21 PM

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Posted on Jun 16, 2020 9:54 PM

Hi!

I just got done on apple support, because I was having so many issues after my phone updated last night. First, make sure your phone is completely backed up, and then try restarting it normally. Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts. After it restarts, check to see if the issues have improved, and if not, you most likely will have to erase the phone and restart it with your recent backup or as a new device.

Hope this helps!



81 replies

Jun 24, 2020 7:11 PM in response to teamwestada

i also updated my XR to 13.5.1 and i can't make or receive any calls either!!!! Funnily enough though, if i leave 400 - 500 meters away from my property i can make a call. I put in my sim in another phone and it works fine. I also put another SIM in my XR and same issue persists. I contacted my network provider and they told me the update did it. I tried to get tech support from apple but because my iphone is out of warranty i dont get support. Very frustrating! it isn't fair that an update that is released has caused this. I now have a phone that is not functioning!

Jun 13, 2020 2:49 PM in response to teamwestada

I updated my iPhone 6s last week With iOS 13.5.1 and started having battery drain issues. (Replaced with new battery last year). Several apps running in background and no way to shut them down. Tried shutting down all notifications, location services, and background app refresh to off. Only way to stop was to delete app. So far 3 different apps have developed this background running issue. Any would be appreciated. Thanks

Jun 15, 2020 7:13 AM in response to PERFECTm4Life

I have had to restart my iphone 7 several times since the upgrade to 13.5.1 so that I can connect to cell service. And now it's shutting down on its own like it's out of batter but when I plug it in and turn it on, I have 87% left! There is no good time for phones to stop working, but I'm traveling this week and will be doing a lot of things away from home on my phone, so this is a particularly BAD time for my phone to have issues.

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iOS 13.5.1 screen and calling issues

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