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I just picked up a new 11 at the apple store and they had be erase my old phone before the new one was backed up, but I had backed it up last night. Anyway, they would not let me stay in the store to use their wifi and they no longer help you set it up. Once I was able to stop at a restaurant with wifi, it failed while backing up and now I have none of my files, photos, app, nada! Help
iPhone 11, iOS 13
paradisebay wrote:
they had be erase my old phone before the new one was backed up
There is nothing to back up on the new iPhone. It’s new.
Once I was able to stop at a restaurant with wifi, it failed while backing up
Again, there is nothing to back up.
Might you instead be trying to restore an iCloud backup made on the old iPhone to your new iPhone?
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
paradisebay wrote:
they had be erase my old phone before the new one was backed up
There is nothing to back up on the new iPhone. It’s new.
Once I was able to stop at a restaurant with wifi, it failed while backing up
Again, there is nothing to back up.
Might you instead be trying to restore an iCloud backup made on the old iPhone to your new iPhone?
Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
backup failure
