Can no longer save email as PDF in Mail on Mac?

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Level 1

10 points

Can no longer save email as PDF in Mail on Mac?

I usually press: 'Save messages as PDFs: Choose File > Export as PDF.' & it works. As of yesterday, it no longer works & I can't save an email into a PDF (crucial for my business). I have restarted twice & tried to look at settings, googles & looked at Apple community threads but can't find a solution to fix the problem. It feels like it should be easy but ???? I run on macOS Catalina version 10.15.5 on a MacBook Pro. Can anyone please help?

MacBook Pro 15″, macOS 10.15

Posted on Jul 1, 2020 10:48 PM

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Answer 1

Bodhalicious Author

Level 1

10 points

Jul 2, 2020 6:21 PM in response to Marco Klobas

Yes, I have done both of these options & both not working. It’s just strange that it suddenly stopped working. I am not covered by Apple care & trying to work out what the issue is. I am quite savvy as used macs for 20 years but can’t figure this out. Any suggestions welcome...

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Answer 2

Jul 2, 2020 9:42 PM in response to Bodhalicious

Does the PDF menu appear bottom-left in the print dialogue window at all? What options does it offer?

Same question for the Export as PDF... in File menu: is it at least available or is it grayed out/gone?

Another test: open Automator, create a Print Plugin, insert the Move Finder Items action and choose a folder destination.

Save the plugin and print in Mail a message.

The plugin action should appear in Mail's print dialogue inside the bottom-left PDF menu. Choose it: it should create a PDF in the folder destination you set in Automator.

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Answer 3

Jul 2, 2020 3:23 AM in response to Bodhalicious

Don't you have Export as PDF... in File menu? Another option is: File -> Print... -> Save as PDF.

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Answer 4

Jul 2, 2020 6:40 PM in response to Bodhalicious

Does it give you an error message? Or is it saving them to a different location? Would love any other info on the issue to try and identify what’s wrong.

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Can no longer save email as PDF in Mail on Mac?

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