Have iPad Pro that will not charge battery. Supply,charger,cable all ok. But will not charge battery. This iPad is 7 months old

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Level 1

8 points

Have iPad Pro that will not charge battery. Supply,charger,cable all ok. But will not charge battery. This iPad is 7 months old

My wife has a 7 month old iPad pro that will not boot. The battery icon shows almost depleted/ empty, However battery will not charge the wall supply, charger and charge cable all check out OK.

How can I get this iPad pro (this model does not have a home button) to reset or what ever is necessary to have the battery charge and iPad to open. I have correct passwords etc. Wife would hope to save data. Nope she never backed it up to iTunes

Thanks,

Joe

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Jul 6, 2020 12:30 AM

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Answer 1

MichelPM

Level 10

81,068 points

Jul 6, 2020 7:54 PM in response to Joe-O

At this point, I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

Best of Luck to You!

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Answer 2

Jul 6, 2020 12:36 AM in response to Joe-O

Perhaps this may help: https://support.apple.com/en-us/HT201569

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Answer 3

MichelPM

Level 10

81,068 points

Jul 6, 2020 2:14 AM in response to Joe-O

Try the new hard reset procedure for the new 2018/2020 iPad Pro models.

1. Press and Release the Volume Up button.

2. Then immediately Press and Release the Volume Down button.

3. Then, Press and Hold the Power Button at the top. You will see the Slide to Power off button, but keep on holding down the Power Button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.

Good Luck!

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Answer 4

Joe-O Author

Level 1

8 points

Jul 6, 2020 7:45 PM in response to MichelPM

Thank you Michel ,however this did not work for me. My wife’s iPad is a Late 2019 model.

After during the Volume and off buttons,nothing shows except the battery icon that comes and goes.

Any additional suggestions. Thanks anyway

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Answer 5

Joe-O Author

Level 1

8 points

Jul 6, 2020 7:49 PM in response to Brian Lazzara

Thanks, Brian, Ian still without a iPad that will come to life.

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Have iPad Pro that will not charge battery. Supply,charger,cable all ok. But will not charge battery. This iPad is 7 months old

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