Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wacom and Catalina OS (software or hardware?, or "here we go again with this topic")

Hallo;


Bought a Chinese XP-PEN Artist15.6 Pro, which worked beautifully out of te box, but due to a nagging lag issue, I decided to return it to Amazon.


Like an idiot, I ordered instead a Wacom Cintiq 16, and it's been ****. When I finally succeeded in installing the drivers, it worked for two weeks, then the pen just refused to work anymore, to the point that I after trying everything, I also returned to amazon for another Cintiq 16. Got here today, but with the same pen problem out of the box...


The things I did:


Visited and implemented the solutions at these sites:


Other things implemented:

  • Connected the tablet directly to the iMac (no hubs).
  • Used a cheat sheet emailed by Wacom on how to "truly" remove everything Wacom from your Mac before every Driver re-install.
  • Connected Wacom to different ports on the iMac.
  • Re-Installed the Catalina OS X Bundle (https://support.apple.com/kb/DL2040?locale=en_US).
  • Connected Handbrake to latest iPad Air, and drew. It works as a drawing tablet with the Apple Pencil.


Things noticed:

  • Mouse works on tablet (working as a separated display).
  • Wacom software works, but if you run diagnostics, it reports and error and boots the display out, needs to be rebooted (only issue I didn't find a solution for, rebooting makes the software work again).
  • Pen is recognized. If you push on it on the Wacom, it will register pressure. It will also pass the proximity test.


Things I haven't tried yet:

  • The Wacom is connected via USB-C to a HDMI adaptor that supports 4K. I haven't replaced it, but I have a unit waiting at Best Buy to pick up.


I have seen a lot of Wacom/Catalina problems that would just be solved by everything I have tried and installed/re-installed... So, is it something so obvious that I'm gonna kick myself for, or do I have an issue that you gents have a solution for?.


Thank in advance. Cheers.

iMac 27″, macOS 10.15

Posted on Jul 8, 2020 12:32 AM

Reply
Question marked as Best reply

Posted on Jul 26, 2020 4:21 AM

B*ll*cks to this, no response from any quarter, returned the Wacom 16, replaced it With a XP Pen 22, worked beautifully.


End of problem.

Similar questions

2 replies

Wacom and Catalina OS (software or hardware?, or "here we go again with this topic")

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.