iPhone 11 speakerphone cutting out

This has to be an Apple fault rather than a carrier fault. I live in Melbourne and so have an Australian service provider. Is anyone else plagued by iPhone 11 Pro Max making interrupting random calls?

Hello Ningals3223,

Thank you for using Apple Support Communities!

We understand from your post that both your and your girlfriend are using an iPhone 11 and when either of you use speakerphone the sound is not clear. The steps from this article may help each of you:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Best Regards.

I am having the same issue and I have an 11 Pro Max. If I am talking with someone and THEY are on speakerphone, then I hear every other word. If they are NOT on speakerphone, then there is no problem. THEY do NOT have the problem with me and can always catch every word. It just recently started happening, around the time the original poster posted. Please help

This is happening on all iPhone pros that I know of. My wife and myself have this problem. Apple replaced her phone within the one-year warranty for another iPhone 11 Pro and we still have the same exact problem. Clearly there is a defect that is completely unacceptable for a phone cost over $1200. APPLE PLEASE FIX THIS!!

I too am having issues with folks I call only hearing bits and pieces of what I say when using Speakerphone. It comes and goes at random, but rarely do I get out a complete sentence that I don’t get a “ I can’t hear you”. Click off speakerphone , all is well( except that I’m holding the phone to my ear), until I try speakerphone again and the problem returns. Asked for a replacement phone. Apple sent me a locked to Verizon phone ( I’m on AT&T and had a unlocked phone in the first place) which I had to Convince Apple that it wasn’t the fact that I’m stupid that it says my SIM wasn’t supported. After an entire day with various levels of tech support, I got someone who agreed with me and said send the replacement phone back and I would be sent a second replacement.

I spent another adventurous evening backing up and reinstalling everything on that phone, getting it to play with my Apple Watch ( BTW, SIM card worked first time) only to have first person I called say “I can’t hear you”. Same stuff, different day. I’m not happy as I have Apples flagship phone and it doesn’t work as intended . Please, Apple, fix the broken 11Pro speakerphone issue!

People who have reported the same issue

on Apple forums in different threads:

About the iPhone 12:

785 comments - https://discussions.apple.com/thread/252128462

491 comments - https://discussions.apple.com/thread/252051229

1670 comments - https://discussions.apple.com/thread/251953576

238 comments - https://discussions.apple.com/thread/252095645

4 pages of comments ("I have this

question too” number not reported) - https://discussions.apple.com/thread/252051229

Article written about the SYSTEMIC ISSUE

About the iPhone 11 (same issue):

1012 comments - https://discussions.apple.com/thread/251596243

145 comments - https://discussions.apple.com/thread/251730925

76 comment - https://discussions.apple.com/thread/251393156

148 comments - https://discussions.apple.com/thread/251330818

I’m trying this case out this week for my 11. I’ll post findings. They have cases for all models. This case leaves the speakers and mic totally open.

ORNARTO Liquid Silicone Case for iPhone 11, Slim Liquid Silicone Soft Gel Rubber Case Cover for iPhone 11(2019) 6.1 inch-Red https://www.amazon.com/dp/B088JW3KZ3/ref=cm_sw_r_cp_api_fabt1_L48WFbCNV486E

Same issue here with a brand new iPhone 11. For testing purposes I was utilizing a free "echo test" service which will simply echo everything you say back to you, the problem is very obvious and appears to occur every 3 seconds (during the call I was counting to 10 in repetition) - (804) 222-1111

I tried several things including individually covering each microphone, holding the phone at various distances from my mouth, etc.

The only thing that worked 100% of the time, was to take the phone out of the case I'd bought on Amazon and placed on the phone before even taking it out of the box. Had I used the phone beforehand I would've realized right away it was the case.

This is a photo from the listing, I'd encourage those reading this to avoid this particular protective item.

I think this is a major issue with Apple's iPhone 11 series. I have the 11 Pro and it has happened since day 1 and my husband is VERY frustrated about it. I don't have time to keep my phone to my head at home.

Same. Just got my phone replaced and as soon as I left same problem....called and spent hours on the phone with apple and they ended up telling me it has to be a signal issue with my carrier which it can’t be because as soon as I take it off speaker phone it stops...reps don’t know how to fix the problem but instead of creating a case or something so engineers can fix it they just blame the carrier.

What is everybody’s carriers? I’ve been on the phone everyday with Apple and at this point it’s a blame game between Apple and the carrier. I have ATT. I’m wondering if everyone that has the issue has att or someone different to rule out it being a carrier problem. Which I’m sure it’s not other wise it would be doing it on speaker and regular call. I’m just trying to get this pushed through to Apple engineers to fix but they are not pushing it to them and just blaming carrier....I’ve mentioned this forum and that there are lots of people having this issue and it doesn’t make a difference. We all need to call Apple to get it pushed through to the engineers to fix.

I’ve been having this same issue since the day I got this phone. I have the iPhone 11 Pro Max and this issue is super irritating and unacceptable. I would’ve kept my iPhone X if I knew about this problem ahead of time. Its like I might as well not use my speaker phone at all! it’s a waste of time

I’m on AT&T and all Apple did in 7 hours on the phone was blame the carrier. In the interest of customer “satisfaction “ they sent me a replacement phone, which required another day trying to get to work, only to find out from AT&T that Apple sent me a replacement locked to Verizon , that again took almost an entire day on hold and being transferred around. Had to send that back too. But I’ve now got two $600 hard charges on my credit card ( not holds as they said they would do , and yes I sent both phones back) plus a third iPhone that still has an inoperative speakerphone function, which as a disabled person is a necessity, not a convenience. My 8th iPhone. Apple is going to fix this or else. Now I’ve got someone else’s refurbished phone instead of the new one I paid for. And I thought Microsoft was the “Evil” empire.

I just got a brand new iphone11 and have the exact same problem. I can't use speaker phone at all bc the person on the other end can't understand a thing I'm saying. It keeps cutting out on them. This will be my first and last iphone.

I am having the same issue. It’s so frustrating! Especially since I am working from home and having to use my phone a lot. You would think Apple would come up with a fix. It only happens when I am on speaker.