iPhone 11 speakerphone cutting out

I had a similar problem with FaceTime on an iPad. Everytime I spoke the received audio cut out from the other end.

it turned out that unplugging the charging lead solved the problem. There must have been a slight mains hum coming through the lead as the metal case ‘buzzed’ if I ran a finger lightly across the metal. (Using a wall socket USB port, not the standard Apple charger).

Still happening on 14.6. Just upgraded my wife from an iPhone X to an 11 Pro. I have a 12 Pro Max. If I put my phone on mute then she doesn't cut out at all. Once I go off mute she starts cutting out again on FaceTime calls. It's not a cell signal issue. It's obviously a noise canceling but if me muting my phone stops her from cutting out.

Was looking into this and came across this solution - I do have an otterbox defender on my phone so going to try without this

https://www.youtube.com/watch?v=CL5LENZlrvY&ab_channel=StanwoodStudios

Did you have the same case on yours - if so this may be solve the problem

Kyle

My son’s iPhone 11 Pro had a similar problem. When on a call with him, on speakerphone or not, calls would cut out, missing a few words here and there. Turning off “Phone Noise Cancellation” (on both phones) in seemed to help.

I had the same issue and it was solved by lowering the volume level to half. Don’t talk close to your phone while you’re on speaker mode. Hope this is helpful.

@everybody,

Take your case off.

It seems that if you take the case off your phone while talking on speaker, it stops cutting in and out (hearing every other word)

Hello Ningals3223,

Thank you for using Apple Support Communities!

We understand from your post that both your and your girlfriend are using an iPhone 11 and when either of you use speakerphone the sound is not clear. The steps from this article may help each of you:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support

Best Regards.

Well, after 4 iPhone 11 Pro's, 26 hours on the phone with Apple support, a bogus $572.20 "repair" charge when I'm under Applecare as well as still being under the original warranty, I still don't have an operating speakerphone. Very unhappy with the situation. Continually told by numerous agents "we have taken ownership of your case, and will get back to you in 4 more days".

Nothing happens. Two months into dealing with this.

Folks, It's not you. there is a problem with the hardware/firmware on these phones. I've tried everything. Different phones, case/no case, resetting phone, Hard reset, standing on one foot, and holding phone over my head away from the deteriorating effect of my dying brain cells. My only solution has been to use a separate bluetooth speakerphone device. My previous 7 iPhones were all used extensively on speakerphone and did well. The iPhone 11 Pro? No so much.

The genius will

find nothing wrong with your phone.

Save yourself a trip. If you are able to return it, you might want to do so. I’m on my third IPhone 11 Pro.

2 new phones

Speaker is defective during phone calls.

Frustrating.

My oldest son was making comments that he didn't have similar issues on his older iPhone. He upgraded to iPhone 12. During his call, his wife said he was cutting out. He assumed it was his cell service. I did a quick test and he has the same defect. The demoralized look on his face.

Here's a quick test. Call someone with your defective phone. While you are making a loud continuous humming into the phone via speakerphone, the other person starts talking. If your phone has the defect, the person talking on the other end will notice you humming cuts out as they are talking. During same call, switch to not using the speakerphone and repeat the same test. You shouldn't cut out. That shows it is literally the phone and not your service carrier.

I can confirmed this issue is occuring on four new iPhone 11, one new iPhone 12 mini, and two new iPhone 2020 SE.

Cut-out behavior is consistent when loud speaker is enabled during a call, the microphone on the same device cuts in and out, causing the conversation to break up on the receiving side. When switched back to ear speaker, the conversation is clear on the receiving side.

Another consistent behavior is when the case on these phones is removed, the problem "seems" to go away, but that hasn't been tested for an extended period of time.

There are 3 microphones on these iPhones, (1) hole next to ear speaker, (2) hole in left bottom speaker grill, (3) hole near front camera. I wonder if a different microphone is used for recording with loud speaker on versus with ear speaker during a call.

Having a case does not block any of these microphones. Something with the iOS software is causing these cut-out issues, and evidently this problem is wide spread across many iPhone models.

Apple engineers: please replicate this issue in your lab ASAP and provide a patch fix. Problem has been around for at least over a year.

If my wife calls me on my iPhone 12 Pro Max with her iPhone 11 Pro on speaker phone it cuts out. If she calls an Android phone on speaker phone it's fine. Whenever I have my phone on mute during a speaker phone or FaceTime call with her, it doesn't cut out. This is NOT a hardware issue but a software issue that Apple really needs to fix.

You have to turn off “Noise Cancelation.” Look for audio/visual and turn it off.

Changing the case fixed the issue for me as well