iPhone 11 speakerphone cutting out

100% your case didn’t solve the problem, test it more. Myself along with everyone else on this post has tried removing their case. My wife is on her 2nd iPhone 11 Pro and we all have removed our cases, and the speaker using FaceTime or any other speaker/talk feature on the phone does not work. Every single person we have called on speaker phone complains they cannot understand us because the audio drops so much. Apple needs to fix this

Yes! Literally bought iPhone 11 TODAY and I have Verizon......every 5 words it cuts out according to a few different people who I have called on Speakerphone to test out and try to resolve this problem! Ugh!

On the Apple website it says that a good way to see how you actually hear on speakerphone is by using the voice memos app. I tried recording myself both when holding the phone and with the phone setting down. Usually I use my speakerphone with my phone setting down. The audio recording sounds perfect in either position.

I bought the Apple iPhone 11pro max and thought wow I finally got a great phone because all I’m doing is working overtime during the pandemic. I’m constantly being told that I’m cutting out when I can hear and see the other person fine. It’s facetime & speakerphone. This is a huge problem as I’m always on my phone for work on speaker so I can work on my computer. How is a phone this expensive having an issue that they aren’t willing to fix? A new phone isn’t the answer it’s all of them. I should have kept my previous iPhone but that’s no longer an option. Is there something we can do? I have ATT it’s not the carrier.

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I’m on my 4th IPhone 11 Pro . The fifth one arrived today. Each one of the first four have exhibited the same problem, cutting out while on speakerphone. I don’t even know if I want to waste the time going through this again. Apple still hasn’t offered a solution, or admitted it was a problem, even when I’m having the issue while on the phone talking to them for hours. I just purchased a Bluetooth speakerphone that clips on to my shirt, and guess what? It works!

I have been having the same issue too since I purchased my iPhone 11 Pro in April, I regret not sticking with my Samsung S20+ :-( , as I did not have these issues with that phone.

The calls keep cutting in and out and the people I talk to can only hear parts of the conversation. Due to the pandemic, the only Apple store we have in my state is closed.

This phone cost way too much to not function correctly!

Same thing here and I have Verizon. My husband has the XS and no problems! Definitely not a carrier issue! I thought I was crazy and just decided to google the issue. I’m glad to see I’m not alone, but we need a fix for this. I’m ready to downgrade phones. Most of my conversations are on speaker phone while working or driving. I don’t pay this much for a phone to be unable to use it.

Brand new out of the box iPhone 11 Pro - as soon as I activate speaker phone, the person I'm talking to says "Sorry what was that, your phone is cutting out" within seconds!!! Reading all the below responses is a guarantee it's not just my phone. What are you doing to fix this Apple? I don't have time to take calls holding the phone to my ear, and quite frankly, I don't like that thing so close to my head when it doesn't need to be. This is very inconvenient and frustrating for such an expensive piece of tech. DISAPPOINTING.

When I posted the speaker/cutting out issue a few weeks back I thought that my iPhone 11 pro max might have been a freak, but clearly this is not so. Surely the issue is fine for Apple to sort out -- and QUICKLY. I've found my provider to be of limited help (not their fault) as Melbourne is in a state of total lockdown because of the Covid crisis and their shops aren't available for technical assistance. SO frustrating!

I received my new iPhone 11 Pro in April, upgraded from iPhone X, I have had the cutting out issue from day 1. My phone doesn’t just do it on speakerphone but also when I have it to my ear. I have spent countless hours on chat & phone with Verizon. I have erased all content, restored via iTunes, erased restored with iCloud without installing any apps. I have been told to erase phone, and do not restore any apps or photos. Reset carrier settings. I have done it all, nothing works. Every time I call Verizon I get hung up on after waiting for hours, because they can’t hear me, so they hang up. I’ve been to the Verizon store 5x’s since it opened back up after the shutdown due to Covid. I did contact Apple and the man I spoke to said he could hear the problem I was having, told me to send the phone to Apple they would check the phone and send it back or replace it. While the phone was being sent to Apple I used my old IPhone X with the cracked camera, it did not have the issue. Apple sent the phone back said they checked the speaker did a diagnostic & software test and found nothing wrong. The minute I reactivated the phone the cutting out issue began. I once again contacted Verizon, they finally sent me a replacement phone, same issue. I’ve now had 4 iPhone 11 pros & 4 SIM cards. All 4 phones have same issue. The 4th has been the worst. Verizon is now telling me they have given me 4 replacement phones and they no longer can help me, they don’t know what else to do. I now have a $1300 phone I can only use to text, it’s too frustrating to try to talk on. I’m trying to work from home and need a phone that works. This is ridiculous. I guess I will try to contact Apple again.

I’m at my wits end. Has anyone had the issue resolved?

I am in the almost exact same boat. Done all that you’ve mentioned. When I’ve called Apple I’ve mentioned this forum and said there are lots having this issue and they won’t look at this forum...in issue like this has to be sent to the engineers to fix and they won’t do that unless a large volume of people call about the same issue which so far not enough have called to trigger the system to sent to engineers so we are SOL until more people call....

I used to have an Iphone 6s and it was an amazing phone. I decided to upgrade to Iphone 11 about a year ago. I didn't have any issues whenever I used the speakerphone whether calling someone, WhatsApp video or Facetime, but don't know what happened about 6 months ago -probably a software update- all my calls using speakerphone cuts out now. They have most expensive phones out there but they cannot seem to solve this simple issue.

People buy this phones because they are pretty and cool but also they need to function well too!

After reading so many threads about this issue, I feel like there is no fix other than using a bluetooth headphone or speakerphone. It's just a shame that we have to go through this.

I spoke to an upper level Apple Support tech yesterday, she had me run a diagnostic test, told me nothing was wrong with the phone said it is Verizon & we are living in a pandemic nothing is working correctly! Seriously!!!

My carrier is Verizon, anyone have another carrier other than Verizon?

I still love the phone I wish they would just invest in a solution. I have to carry my ear buds everywhere with me and I shouldn’t have to do that. Getting a new phone without the issue fixed is not the solution.

I’m pretty sure this issue started happening after an update. I have Xfinity mobile. My wife and I both got 11pros when they first came out. I don’t remember having this problem at first; it just seemed to start one day.