iPhone 11 speakerphone cutting out

I have to turn the speaker off and on again twice to solve the speakerphone issue.

This is happening on all iPhone pros that I know of. My wife and myself have this problem. Apple replaced her phone within the one-year warranty for another iPhone 11 Pro and we still have the same exact problem. Clearly there is a defect that is completely unacceptable for a phone cost over $1200. APPLE PLEASE FIX THIS!!

I used to have an Iphone 6s and it was an amazing phone. I decided to upgrade to Iphone 11 about a year ago. I didn't have any issues whenever I used the speakerphone whether calling someone, WhatsApp video or Facetime, but don't know what happened about 6 months ago -probably a software update- all my calls using speakerphone cuts out now. They have most expensive phones out there but they cannot seem to solve this simple issue.

People buy this phones because they are pretty and cool but also they need to function well too!

After reading so many threads about this issue, I feel like there is no fix other than using a bluetooth headphone or speakerphone. It's just a shame that we have to go through this.

Can I ask everyone replying to this post: do you have a case on your phone (and if so, what type? Does the bottom have holes or is the middle of the bottom completely open, with just the corners of the phone covered)? If you use a case, have you tried removing it and checked whether the problem persists?

@AveryJacob Read the thread...it's been determined that the case makes no difference. If I mute my phone, the person on the other end of the call who is on speaker phone stops cutting out on my end. If I unmute them, they start cutting out again...no case is on either of our phones. It's a bug in the noise canceling.

I found this reddit post that said his problem went away when he restored his iPhone and did NOT restore from an iCloud backup. My wife's iPhone was restored from an iCloud backup. Does everyone here who has the problem restored their phone from an iCloud backup? Has anyone not restored their iPhone from a backup and still have the issue? https://www.reddit.com/r/iPhone12Pro/comments/ofuz4a/iphone_12_pro_audio_cutting_out_on_facetime_issue/

I have restored from back and NOT restored from backup. Problem continued. Even though Apple could not find a problem, they replaced my phone under warranty. The new phone has the same problem… after not restoring the new phone from iCloud. This is a REAL issue that Apple needs to fix!

I no longer have a case on my phone and do not have the problem anymore. It was a Casetify with holes for the speakers and charger.

I also noticed when I laid it down flat on a hard surface that it helped. Taking the case off seems to help.

Turn your noise cancellation feature Off. Go to Settings->Accessibility->Audio/Visual->Phone Noise Cancellation

Have you tried disabling “audio ducking?”

Remove your case, that will fix it. Screw apples “experts,” I don’t think half of them can comprehend 1st grade math.

What is everybody’s carriers? I’ve been on the phone everyday with Apple and at this point it’s a blame game between Apple and the carrier. I have ATT. I’m wondering if everyone that has the issue has att or someone different to rule out it being a carrier problem. Which I’m sure it’s not other wise it would be doing it on speaker and regular call. I’m just trying to get this pushed through to Apple engineers to fix but they are not pushing it to them and just blaming carrier....I’ve mentioned this forum and that there are lots of people having this issue and it doesn’t make a difference. We all need to call Apple to get it pushed through to the engineers to fix.

I’m on my 4th IPhone 11 Pro . The fifth one arrived today. Each one of the first four have exhibited the same problem, cutting out while on speakerphone. I don’t even know if I want to waste the time going through this again. Apple still hasn’t offered a solution, or admitted it was a problem, even when I’m having the issue while on the phone talking to them for hours. I just purchased a Bluetooth speakerphone that clips on to my shirt, and guess what? It works!

I received my new iPhone 11 Pro in April, upgraded from iPhone X, I have had the cutting out issue from day 1. My phone doesn’t just do it on speakerphone but also when I have it to my ear. I have spent countless hours on chat & phone with Verizon. I have erased all content, restored via iTunes, erased restored with iCloud without installing any apps. I have been told to erase phone, and do not restore any apps or photos. Reset carrier settings. I have done it all, nothing works. Every time I call Verizon I get hung up on after waiting for hours, because they can’t hear me, so they hang up. I’ve been to the Verizon store 5x’s since it opened back up after the shutdown due to Covid. I did contact Apple and the man I spoke to said he could hear the problem I was having, told me to send the phone to Apple they would check the phone and send it back or replace it. While the phone was being sent to Apple I used my old IPhone X with the cracked camera, it did not have the issue. Apple sent the phone back said they checked the speaker did a diagnostic & software test and found nothing wrong. The minute I reactivated the phone the cutting out issue began. I once again contacted Verizon, they finally sent me a replacement phone, same issue. I’ve now had 4 iPhone 11 pros & 4 SIM cards. All 4 phones have same issue. The 4th has been the worst. Verizon is now telling me they have given me 4 replacement phones and they no longer can help me, they don’t know what else to do. I now have a $1300 phone I can only use to text, it’s too frustrating to try to talk on. I’m trying to work from home and need a phone that works. This is ridiculous. I guess I will try to contact Apple again.

I’m at my wits end. Has anyone had the issue resolved?