iPhone 11 speakerphone cutting out

I can confirm that is I use the iPhone 11 with speakerphone active , that it cuts out every other word.. ( or as my mother says it goes shaky) this has done this since I bought it..

others on other manufacturers phones have complained to me that they can’t hear me.

run mic test as discribed by Apple and nothing wrong shows up in the recording..

Apple needs to either fix this now via software patch, before warranty runs out or replace/ repair the phones.

I have the same issue. I’m on my second iPhone 11 since late July. It cuts out esp on FaceTime and any speaker calls. Sometimes it sounds crackly and almost like I am in a hollow room. They sent me a replacement and same problem. Apple said it was a carrier problem. Verizon just sent me a new SIM card today which I installed and I still have the problem. This is so frustrating because I am getting nowhere

My son and I have the same issue. I've done a lot of testing and you'll find this hard to believe. I encourage you to do some tests of your own and post your results so Apple Engineers can figure this out.

Recap:  My wife, son, and I all have the same

phones.  iPhone 11 Pro Max.

I have the Otterbox Defender.  It has a hard clam shell and a rubber skin that goes over the clam shell. 

My son has same phone but Otterbox Symmetry. 

My wife has the GEAR4 Crystal Palace case.

Scenario 1:

Wife on porch with phone.

I call her from kitchen with full case on my phone.

I start counting out loud into my phone and she starts talking in the middle of it. This simulates the person you called trying to talk at the same time as you or background noise which I found causes the issue as well.

She said my voice cut out while she was talking at the same time.

Scenario 2:

Wife on porch with phone.

I call her from kitchen without a case on my phone.

I start counting and she starts talking in the middle of it.

She said no problems.

Scenario 3:

Wife on porch with phone.

I call her from kitchen with clam shell on phone but not the rubber skin of the case.

I start counting and she starts talking in the middle of it.

She said no problems.

Scenario 4:  (This was just a gee whiz test that makes you say what the heck.)

Wife on porch with phone.

I call her from kitchen with phone in the rubber skin of the case but not the clam shell.

I start counting and she starts talking in the middle of it.

She said my voice cut out.

Scenario 5:

Repeated scenario 1 but switched phones to see if wife’s phone would fail with my case on it.

Hers cut out the same way.

Scenario 6:

We repeated the same tests with his case on and off but using FaceTime.

With his case on, he cut out when I talked while he was counting.

With his case off, I could hear him fine the entire time.

The issues appear to occur when using speaker phones in certain cases.  How is this possible?  Without knowing why, we customers are hit and miss on phone cases for iPhones.  This really needs to be explained.

Hope these tests and results help. Now I need to know what case I ca n use to help protect the phone better.

Do you have the issues without a case being on the phone? If yes, then you may have a legitimately broken phone. The weird issue I’m having has to be some weird engineering issue. Something subtle I’m sure they will figure out.

I agree with you that we should be able to use cases that have the proper cut outs for the phone. The fact the rubber part seems to cause the issue is very unique. There must be some hardware and/or software design issue and the more specifics we can provide their engineers to recreate the issue, the more likely they can fix it if a software issue or recall and replace with phones that don’t do this.

I'm having the same issue. Glad to see that i am not the only one. We paid $1200 for this and it would be fucking nice to get some reassurances that we are heard and that someone is working to address this.

I am having the same problem! Mine has done this since I bought it. I can hear everyone fine but they can’t hear me if mines on speakerphone I called apple support, took it into At&T nobody knows what it is. The last resort is to send it in for replacement is what they say but if some of you people has already done that and a new phone was doing the same thing then why bother. Too much trouble for nothing. Has anyone tried a different case or does anyone have this problem without a case. I was getting ready to try it with no case tomorrow but I hate not having a case on it Don’t really see how that could make a difference but I’m tired of this willing to try whatever!

They had me take my phone into Best Buy. It passed the simple diagnostic test they do. We expected that. Best they suggested is I claim an incident against my Apple care. That is not right to do since I did not break the phone. This is on Apple to explain. We can’t even pick a good case without knowing what makes a bad case.

I took my 11 in as well and they ran every diagnostic test and it was fine. I also reset all my settings and had to take all my apps off my phone for two days to see if that would solve the problem and nothing worked. Then after six weeks they finally sent me a new phone but within a few days of getting my new phone the same problem was happening again. Verizon has changed out my SIM card and I still have problems. Don’t know what to do know. This 11 is a piece of junk. Wish I could switch out for a 10.

I am having the same problem and I am very ******, I went through every trouble shooting steps with Apple, cancelled out Verizon being the cause and they finally replaced my phone with a brand new iphone but it is DOING THE EXACT SAME THING! I'm really upset about it! I am taking this to the top, that clearly says that it is some wrong with these phones. My phone is the red one, I don't if it's just the red phones...who knows?

I have the dark green iPhone 11 Pro Max one that’s 256G I have ATT and it happens on facetime & speaker phone. Case or no case. This is a brand new phone. I need to work from home on mine and because of this I have to use my headphones so I can type and talk to customers it’s a huge inconvenience!

That’s even without a case? If it’s an engineering issue or phones made with components from certain suppliers, Apple needs to address it.

BTW, they never called me last night like they were supposed to. Not even a response to my email giving them my test results. Would be nice if they acknowledged it was useful and they were looking into it.

So I just left the AT&T store again and they again told me they have not heard of this issue with the speaker advised me to either go to Best Buy or send it back I told him about all I have been reading on this site and everyone is having the same issue BTW my phone is green it is the 11 Pro And has been doing this since I bought it back in the spring I believe I did take the case off and use speaker last night everybody said it was clear I did it again this morning it seemed OK Put it back in the case it started doing it again even the AT&T person says he does not see how it can be the case because the speakers are not covered at all so is it coincidence that it doesnt do this when I take the case off? I cannot run around without a case very dangerous for me!! I asked about taking it to an Apple store but he told me no Apple stores are open right now that’s why we have to go to Best Buy and let the Geek Squad deal with it. Oh he also told me that I had an update that needed to be done I told him it just came on yesterday and said it would download last night but it did not I have been through many updates since I got this phone none of them have fixed it so far Does Apple even see all of these posts? How do we get this information to them?

I’ve mentioned this post to several Apple agents the geek squad and ATT and nothing. Apple said if it is a software issue the only thing that can be done is enough people call about the same issue and eventually the system will flag all the similar notes from the reps and get sent to engineers....there’s no other way....that’s what I was told. I finally gave up after being on the phone for two weeks on and off and everyone just blaming everyone else and by the end Apple ATT and geek squad just pretty much told me in a nice way it has to be the user IE ME! My phone has done this from day one, I’ve gotten a replacement, done all the updates, changed cases and went with a case...the only thing I have noticed which is extremely bizarre is it doesn’t seem to do it to landline phones. I have talked for hours with att and Apple and never cut out for them once while I was on speaker but anyone else I call always says they can’t hear me. I switch speaker off and they hear me crystal clear 😫

Ok I just got off the phone with Apple support through text messaging same ole testing he did suggest to go into Best Buy the geek squad is doing Apple repairs because there is not an Apple store near me open but I will be in the Fort Myers area of Florida soon and their Apple store is open so all Apple stores are not closed u just have to check. He did say when you take it in somewhere like that that will be reported the more people that get it reported the better I told them they really need to get on here and read this forum it is not service I actually feel like it might be the microphone only when it is on FaceTime or speaker he said surely they are working on this problem but people need to be calling in and taking them in to be checked I told him I did not want to send mine off because no one is having good responses to doing that the new ones are coming back doing the same thing so we just need to keep trying!!!!