iPhone 11 speakerphone cutting out

I am in the almost exact same boat. Done all that you’ve mentioned. When I’ve called Apple I’ve mentioned this forum and said there are lots having this issue and they won’t look at this forum...in issue like this has to be sent to the engineers to fix and they won’t do that unless a large volume of people call about the same issue which so far not enough have called to trigger the system to sent to engineers so we are SOL until more people call....

I’ve mentioned this post to several Apple agents the geek squad and ATT and nothing. Apple said if it is a software issue the only thing that can be done is enough people call about the same issue and eventually the system will flag all the similar notes from the reps and get sent to engineers....there’s no other way....that’s what I was told. I finally gave up after being on the phone for two weeks on and off and everyone just blaming everyone else and by the end Apple ATT and geek squad just pretty much told me in a nice way it has to be the user IE ME! My phone has done this from day one, I’ve gotten a replacement, done all the updates, changed cases and went with a case...the only thing I have noticed which is extremely bizarre is it doesn’t seem to do it to landline phones. I have talked for hours with att and Apple and never cut out for them once while I was on speaker but anyone else I call always says they can’t hear me. I switch speaker off and they hear me crystal clear 😫

I too have tested all three iPhone 11 Pros I’ve had with and without my Otterbox Defender case. To repeat what others have said, it made zero difference. Once I put a call on speakerphone, my callers say that My voice goes in and out. Switching back to handset mode, all is good, unless I switch back to speakerphone again and the problem repeats itself. I finally purchased a Blue Ant Supertooth Bluetooth car visor mounted hands free device that I clip on my belt, with the iPhone in my shirt pocket so that I can converse without holding a handset to my ear. What a pain.

My brand new (a month old) iPhone 11 Pro also has this speakerphone issue. The person I am speaking to tells me my voice cuts out regularly. The moment I switch OFF speakersphone, it works fine. I've called my carrier and there is nothing they can do because it isn't a network issue. Clearly this is an iPhone issue because SO many people here with iPhone 11's have identical complaints.

I have an appointment at the genius bar this weekend, so we'll see if they say anything.

Took mine to beat buy like Apple told me to. He says it’s service also. Ran a test to see when I’m in bad service area. Said 40% of the time I am. That means at my house when I show I’m getting good service also???? Not sure bout that one. That’s the only thing he could find wrong

I think it’s pretty obvious it’s an iPhone 11 Pro issue - mine was under warranty and Apple replaced phone .. but new phone has exactly the same issue. My partner has iPhone 11 (not

Pro) and hers is fine

Totally agree. I’m getting my phone replaced because of this issue. I have figured it out that if someone makes loud noises on the other end of the phone call even if noise cancellation is on it will still cut out on their end . So it sounds if I’m breaking up.

Just had my wife try turning off noise cancelling and that didn’t help, but here’s what we discovered. When she has the phone laying flat, it doesn’t do it. When she puts it standing upright ( vertically, normal FaceTime position for example ), it cuts out. Even if the is in the air with a stand selfie stick, vertically, it’ cuts out. But holding the phone sideways (portrait mode), it seems to work fine.

anyone can try this see if they have the same results?

After buying the he phone in February, I am now on my 3rd iPhone 12 Pro Max handset with a fourth “express replacement” on the way. What I find the most frustrating is Apple pretending this is not a thing. Close to 1000 comments on here, 1700 on one for the 12 Pro, plus another 12 pro thread regarding the same problem with another 300 comments. If you Google it, you can even find tech blog articles about it. Yet, when you call AppleCare, they don’t have a clue. Obviously Apple engineering and management knows, meaning they’ve made a deliberate choice to pretend this isn’t a thing. I don’t think they realize the damage to their brand that something like that can do, but being the biggest company in the world, I guess they just don’t care. It certainly has taken me from being a loyal Apple fan to vowing to never to buy another one of their products in the space of three months. I guess my only recourse now is to just to force them to honour their warranty and continue to replace the phone every three weeks or so throughout the two years I have it. Ironically, they wouldn’t “express replace” the latest handset without first talking to a senior Apple advisor. Funniest part of the call was when she said “sorry, I didn’t hear the last part, you were cutting out...” , I replied “yeah, I hear my clients say that ALL THE TIME!” 😡

People who have reported the same issue

on Apple forums in different threads:

About the iPhone 12:

785 comments - https://discussions.apple.com/thread/252128462

491 comments - https://discussions.apple.com/thread/252051229

1670 comments - https://discussions.apple.com/thread/251953576

238 comments - https://discussions.apple.com/thread/252095645

4 pages of comments ("I have this

question too” number not reported) - https://discussions.apple.com/thread/252051229

Article written about the SYSTEMIC ISSUE

About the iPhone 11 (same issue):

1012 comments - https://discussions.apple.com/thread/251596243

145 comments - https://discussions.apple.com/thread/251730925

76 comment - https://discussions.apple.com/thread/251393156

148 comments - https://discussions.apple.com/thread/251330818

I am having the same issue and I have an 11 Pro Max. If I am talking with someone and THEY are on speakerphone, then I hear every other word. If they are NOT on speakerphone, then there is no problem. THEY do NOT have the problem with me and can always catch every word. It just recently started happening, around the time the original poster posted. Please help

I think this is a major issue with Apple's iPhone 11 series. I have the 11 Pro and it has happened since day 1 and my husband is VERY frustrated about it. I don't have time to keep my phone to my head at home.

I too am having issues with folks I call only hearing bits and pieces of what I say when using Speakerphone. It comes and goes at random, but rarely do I get out a complete sentence that I don’t get a “ I can’t hear you”. Click off speakerphone , all is well( except that I’m holding the phone to my ear), until I try speakerphone again and the problem returns. Asked for a replacement phone. Apple sent me a locked to Verizon phone ( I’m on AT&T and had a unlocked phone in the first place) which I had to Convince Apple that it wasn’t the fact that I’m stupid that it says my SIM wasn’t supported. After an entire day with various levels of tech support, I got someone who agreed with me and said send the replacement phone back and I would be sent a second replacement.

I spent another adventurous evening backing up and reinstalling everything on that phone, getting it to play with my Apple Watch ( BTW, SIM card worked first time) only to have first person I called say “I can’t hear you”. Same stuff, different day. I’m not happy as I have Apples flagship phone and it doesn’t work as intended . Please, Apple, fix the broken 11Pro speakerphone issue!

100% your case didn’t solve the problem, test it more. Myself along with everyone else on this post has tried removing their case. My wife is on her 2nd iPhone 11 Pro and we all have removed our cases, and the speaker using FaceTime or any other speaker/talk feature on the phone does not work. Every single person we have called on speaker phone complains they cannot understand us because the audio drops so much. Apple needs to fix this

Same thing here and I have Verizon. My husband has the XS and no problems! Definitely not a carrier issue! I thought I was crazy and just decided to google the issue. I’m glad to see I’m not alone, but we need a fix for this. I’m ready to downgrade phones. Most of my conversations are on speaker phone while working or driving. I don’t pay this much for a phone to be unable to use it.