iPhone 11 speakerphone cutting out

Was your post edited?? If so then someone was looking at it. Yes I’m not gonna send mine off because too many people on here have already done that and it did not help I’m going to keep calling I’m going to try the Apple store next week may try Best Buy later today if possible

I think they deleted me because of what I said because I don’t even see it now.

it is such a shame that a multi billion company has to rip people off with bad product I mean if just a handful of people already reported it that should be enough lol

If they replace your phone, try to ensure they do NOT count it as an incident against you Apple care plan. You only get two and it’s not fair for them to count a design flaw against you when you didn’t actually break the phone which the incidents are supposed to address.

FYI, just got email from Apple saying they would send my tests and results to the tech folks to review. Giving them specific tests and results are the best way we can help them resolve this. I really don’t want to switch back to android already so I hope this is resolved quickly.

My daughter and I both are having this same problem with our phones. I called tech support and she worked very diligently to fix the problem, including clearing my phone and resetting. She said if that didn’t work I would need to ask for a new phone. Well it didn’t work but I don’t want to request what will be a refurbished phone that according to other posts here will still have the same problem and who knows what other problems. It’s so upsetting to have upgraded, paying so much money, to have a phone with worthless speakerphone capability.

I am 12 days from warranty my self and after being in the store for 2 hrs yesterday and then saying it was fine it passed all the test there was nothing they could do I left the store got into my car and caked my husband and it did it again, this is so frustrating! I am going to cal them again today and let them know

On 4th replacement phone.....it cuts out on speaker, off speaker. Both ways now I can’t hear people, they can’t hear me. Phone is freezing and I have to reset to unfreeze. Apple really needs to fix this issue. $1,300 phone can’t talk on it. Ridiculous!!!!!!

Back to Verizon store, they are sending replacement #5. I really have no faith it will work without issues but will keep updated.

My son and I have otterbox but different styles. Wife has different brand. Since some say they have the issue without cases at all, it seems like some kind of tolerance thing. For example, if signal has X strength and case is Y millimeters thick, then it has an issue? Just brainstorming now. Would’ve been so much easier if it was always with a case issue. Haha

Please read down the chain before posting about cases. Almost everyone on here has tested this with and without a case and the problems still exist. My wife and I don’t use cases anymore and it still happens all the time. The case is not the problem

It is tech supports job to rule out cases being the issue, which the first step tech support asks is to remove the case from the phone. Several people on here including myself have received multiple warranty exchanges from Apple, do you think they never removed their case before Apple shipped them a $1,200 phone?

Your posts about cases only draws attention away from the fact the we need a system update to fix our devices, otherwise we will be returning ours completely before the 1 year warranty ends.

That’s good info about yours still having the problem without cases. It only happens for me when I have my case with the rubber outer layer on. It may be some kind of tolerance issue. The case could causing my phone to hit that tolerance. All ways we can repeat the problem is relevant. The senior tech working with me replicated it after I told him how I did it. Now he’s going back to the engineers letting them know it can’t just be the case design because then voice recordings and videos wouldn’t capture sound either.

I worked with a senior tech advisor for an entire month troubleshooting my phone and finally was sent a new phone. My issue has nothing to do with a case. The speaker phone cuts out no matter what. I have the same issue with the new one. I have also spent several hours on the phone with Verizon and a new SIM card and nothing seems to work.

I am having the same issue! I know someone else who has the same phone and also has had this problem since they got the phone (only I didn't know it before I bought mine.) I wish I would have. I'm almost afraid to call because I know they're going to tell me it's my service.

I’m not the only person that this problem occurs with a case on versus off. It does not mean the cases themselves are the issue by a long shot. In fact, it can’t be since I can voice record and make videos without an issue with the case on. That means the case is not blocking anything. If you can recreate the issue by putting your tongue in your left cheek and rub your belly at the same time, it could still be relevant. As a developer myself, having those different details can help figure out what exactly causes a unique issue. Example given by the senior tech was a previous iPhone had issue when the phone was in the left hand versus the right hand. Turned out the antenna location in the left hand was the issue. I can’t imagine how that could be but that’s what he shared with me.

There has got to be a design issue or software bug going on. Wonder if it could be a specific lot of phones. The google pixel had a specific lot of phones that had some components from a specific supplier with some issues. Phones from with the components from a different manufacturer didn’t have the issue. Google extended everyone’s warranty a year due to that for that phone.